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It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Your New Role:

• Owning complex customer requests and issues end to end
• Experience in stakeholder management, including working with bankers, credit teams, and cross-functional operations to resolve queries and drive closure.
• Familiarity with lending systems , workflow tools, and reporting dashboards for tracking pipeline and performance
• Manage end-to-end processing of business loan request, ensuring timely completion in line with defined service timelines and cut-offs.
• Strong collaboration with cross-functional teams to resolve queries and drive closure.
• Capability to identify gaps, interpret information, and resolve discrepancies independently.

What You Will Bring:

• 4-7 years of experience in Business Lending operations within banking or financial services.
• Strong understanding of the end-to-end business lending lifecycle, including renewals, documentation checks, and facility extensions.
• Hands-on experience in validating financials, loan documentation, and system updates with a strong focus on accuracy and compliance.
• Exposure to handling queues, prioritisation frameworks (e.g., FIFO), and managing escalations or time-sensitive cases.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India