Analyst (Support & Operations)

HCLTech
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📍 Madurai, India

About this role

Job Summary

Provide L1 operational support for Linux servers, primarily RHEL/CentOS environments. Monitor server health, availability, CPU, memory, filesystem and disk utilization. Perform user/group administration, password management and basic access-related activities. Handle filesystem, service, process and basic network troubleshooting. Perform routine patching and OS maintenance activities as per defined procedures. Troubleshoot basic boot, connectivity and system-performance issues. Monitor alerts and take initial corrective actions based on SOPs/runbooks. Handle incidents and service requests within defined SLA timelines. Execute approved standard changes and operational activities. Perform basic backup/recovery checks and scheduled health checks. Escalate complex technical issues to Linux L2/L3 teams with proper troubleshooting details. Maintain incident, change and operational documentation in ServiceNow. Follow ITIL processes, security standards and production change controls.

Key Responsibilities

Provide L1 operational support for Linux servers, primarily RHEL/CentOS environments. Monitor server health, availability, CPU, memory, filesystem and disk utilization. Perform user/group administration, password management and basic access-related activities. Handle filesystem, service, process and basic network troubleshooting. Perform routine patching and OS maintenance activities as per defined procedures. Troubleshoot basic boot, connectivity and system-performance issues. Monitor alerts and take initial corrective actions based on SOPs/runbooks. Handle incidents and service requests within defined SLA timelines. Execute approved standard changes and operational activities. Perform basic backup/recovery checks and scheduled health checks. Escalate complex technical issues to Linux L2/L3 teams with proper troubleshooting details. Maintain incident, change and operational documentation in ServiceNow. Follow ITIL processes, security standards and production change controls.

Skill Requirements

Provide L1 operational support for Linux servers, primarily RHEL/CentOS environments. Monitor server health, availability, CPU, memory, filesystem and disk utilization. Perform user/group administration, password management and basic access-related activities. Handle filesystem, service, process and basic network troubleshooting. Perform routine patching and OS maintenance activities as per defined procedures. Troubleshoot basic boot, connectivity and system-performance issues. Monitor alerts and take initial corrective actions based on SOPs/runbooks. Handle incidents and service requests within defined SLA timelines. Execute approved standard changes and operational activities. Perform basic backup/recovery checks and scheduled health checks. Escalate complex technical issues to Linux L2/L3 teams with proper troubleshooting details. Maintain incident, change and operational documentation in ServiceNow. Follow ITIL processes, security standards and production change controls.

Other Requirements

Provide L1 operational support for Linux servers, primarily RHEL/CentOS environments. Monitor server health, availability, CPU, memory, filesystem and disk utilization. Perform user/group administration, password management and basic access-related activities. Handle filesystem, service, process and basic network troubleshooting. Perform routine patching and OS maintenance activities as per defined procedures. Troubleshoot basic boot, connectivity and system-performance issues. Monitor alerts and take initial corrective actions based on SOPs/runbooks. Handle incidents and service requests within defined SLA timelines. Execute approved standard changes and operational activities. Perform basic backup/recovery checks and scheduled health checks. Escalate complex technical issues to Linux L2/L3 teams with proper troubleshooting details. Maintain incident, change and operational documentation in ServiceNow. Follow ITIL processes, security standards and production change controls.

Frequently Asked Questions

Is the salary disclosed for the Analyst (Support & Operations) position at HCLTech?
The salary for this Analyst (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst (Support & Operations) position at HCLTech located?
This Analyst (Support & Operations) role at HCLTech is based in Madurai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst (Support & Operations) job at HCLTech posted?
This Analyst (Support & Operations) position at HCLTech was posted on Oct 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst (Support & Operations)
HCLTech
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