Analyst (Support & Operations)
About this role
Job Summary
A Service Desk Analyst (L1) is the first point of contact for users seeking IT support. The role involves handling incidents and service requests, providing basic technical troubleshooting, resolving common IT issues, and escalating complex problems to higher support levels when required.
Key Responsibilities
Respond to user queries via phone, email, chat, or ticketing systems.Log, track, and manage incidents and service requests.Troubleshoot basic hardware, software, network, and application issues.Provide first-call resolution whenever possible.Escalate unresolved issues to L2/L3 support teams.Maintain accurate documentation and update ticket statuses.Follow SLA guidelines and ensure customer satisfaction.
Skill Requirements
Good communication skills in English.Basic knowledge of Windows, Microsoft Office 365, networking, and IT troubleshooting.Familiarity with ticketing tools and ITIL processes.Strong customer service and problem-solving abilities.
Other Requirements
Service Desk Analyst - English
Frequently Asked Questions
Is the salary disclosed for the Analyst (Support & Operations) position at HCLTech?
The salary for this Analyst (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst (Support & Operations) position at HCLTech located?
This Analyst (Support & Operations) role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst (Support & Operations) job at HCLTech posted?
This Analyst (Support & Operations) position at HCLTech was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.