Analyst (Support & Operations)

Job Summary

Design, implement, and support end-to-end enterprise monitoring solutions using industry-standard tools (e.g., Splunk, Dynatrace, SolarWinds,OP5 ) • Develop and maintain custom scripts, dashboards, and alerts to monitor system performance, application health, and service availability. • Collaborate with cross-functional teams to define monitoring requirements for infrastructure, applications, and business services. • Configure proactive alerting and event correlation to minimize false positives and ensure timely incident response. • Analyze monitoring data to identify trends, bottlenecks, and potential issues; provide recommendations for performance improvements. • Support incident and problem management processes with monitoring insights and root cause analysis. • Maintain documentation related to monitoring standards, configurations, and best practices. • Participate in on-call support and incident resolution activities as needed.

Key Responsibilities

Design, implement, and support end-to-end enterprise monitoring solutions using industry-standard tools (e.g., Splunk, Dynatrace, SolarWinds,OP5 ) • Develop and maintain custom scripts, dashboards, and alerts to monitor system performance, application health, and service availability. • Collaborate with cross-functional teams to define monitoring requirements for infrastructure, applications, and business services. • Configure proactive alerting and event correlation to minimize false positives and ensure timely incident response. • Analyze monitoring data to identify trends, bottlenecks, and potential issues; provide recommendations for performance improvements. • Support incident and problem management processes with monitoring insights and root cause analysis. • Maintain documentation related to monitoring standards, configurations, and best practices. • Participate in on-call support and incident resolution activities as needed.

Skill Requirements

Design, implement, and support end-to-end enterprise monitoring solutions using industry-standard tools (e.g., Splunk, Dynatrace, SolarWinds,OP5 ) • Develop and maintain custom scripts, dashboards, and alerts to monitor system performance, application health, and service availability. • Collaborate with cross-functional teams to define monitoring requirements for infrastructure, applications, and business services. • Configure proactive alerting and event correlation to minimize false positives and ensure timely incident response. • Analyze monitoring data to identify trends, bottlenecks, and potential issues; provide recommendations for performance improvements. • Support incident and problem management processes with monitoring insights and root cause analysis. • Maintain documentation related to monitoring standards, configurations, and best practices. • Participate in on-call support and incident resolution activities as needed.

Other Requirements

Design, implement, and support end-to-end enterprise monitoring solutions using industry-standard tools (e.g., Splunk, Dynatrace, SolarWinds,OP5 ) • Develop and maintain custom scripts, dashboards, and alerts to monitor system performance, application health, and service availability. • Collaborate with cross-functional teams to define monitoring requirements for infrastructure, applications, and business services. • Configure proactive alerting and event correlation to minimize false positives and ensure timely incident response. • Analyze monitoring data to identify trends, bottlenecks, and potential issues; provide recommendations for performance improvements. • Support incident and problem management processes with monitoring insights and root cause analysis. • Maintain documentation related to monitoring standards, configurations, and best practices. • Participate in on-call support and incident resolution activities as needed.