Analyst (Support & Operations)

HCLTech
Apply Now ↗
📍 Hyderabad, India

About this role

Job Summary

About the Role

We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities

  • Handle inbound voice calls and provide professional technical support to global users.
  • Troubleshoot issues related to:
    • IT Service Desk operations
    • MS Office & Office 365
    • VPN connectivity
    • Basic Networking
    • System & Browser Troubleshooting
    • Software installation/uninstallation
    • Antivirus support
    • Printer setup & troubleshooting
    • OneDrive & OneNote
    • MFA (Multi-Factor Authentication)
    • VDI (Virtual Desktop Infra)
  • Log, track, and follow up on incidents until resolution.
  • Ensure excellent customer experience on every call.

Required Experience & Skills

Mandatory:

  • Minimum 1 year experience in an International Voice Process (USA or UK)
  • Minimum 1 year experience in International Voice Technical Support

Technical Skill Requirements (Mandatory):

  • IT Service Desk knowledge
  • MS Office & Office 365 troubleshooting
  • VPN Support
  • Basic Networking concepts
  • Desktop/system troubleshooting
  • Browser & software issue resolution
  • Antivirus & printer troubleshooting
  • Familiarity with OneDrive, OneNote
  • Knowledge of MFA & VDI environments
  • Ability to handle technical questionnaire during evaluation

Work Requirements

  • Willingness to work 5 days a week from office
  • No Work-from-Home option
  • Comfortable working in US (Night) Shift
  • Open to working from Bangalore or Hyderabad client locations

Client Location Addresses

Bangalore:

Wells Fargo,
Outer Ring Rd, near New Horizon College,
Devarabisanahalli, Kadabeesanahalli,
Bengaluru, Karnataka 560103

Hyderabad:

Wells Fargo International Solutions Pvt. Ltd.,
Building 1A, Tower 3, Divyasree NSL SEZ,
Survey No. 66/1, Raidurgam Village,
Serilingampally, Hyderabad, 500032

 

Key Responsibilities

About the Role

We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities

  • Handle inbound voice calls and provide professional technical support to global users.
  • Troubleshoot issues related to:
    • IT Service Desk operations
    • MS Office & Office 365
    • VPN connectivity
    • Basic Networking
    • System & Browser Troubleshooting
    • Software installation/uninstallation
    • Antivirus support
    • Printer setup & troubleshooting
    • OneDrive & OneNote
    • MFA (Multi-Factor Authentication)
    • VDI (Virtual Desktop Infra)
  • Log, track, and follow up on incidents until resolution.
  • Ensure excellent customer experience on every call.

Required Experience & Skills

Mandatory:

  • Minimum 1 year experience in an International Voice Process (USA or UK)
  • Minimum 1 year experience in International Voice Technical Support

Technical Skill Requirements (Mandatory):

  • IT Service Desk knowledge
  • MS Office & Office 365 troubleshooting
  • VPN Support
  • Basic Networking concepts
  • Desktop/system troubleshooting
  • Browser & software issue resolution
  • Antivirus & printer troubleshooting
  • Familiarity with OneDrive, OneNote
  • Knowledge of MFA & VDI environments
  • Ability to handle technical questionnaire during evaluation

Work Requirements

  • Willingness to work 5 days a week from office
  • No Work-from-Home option
  • Comfortable working in US (Night) Shift
  • Open to working from Bangalore or Hyderabad client locations

Client Location Addresses

Bangalore:

Wells Fargo,
Outer Ring Rd, near New Horizon College,
Devarabisanahalli, Kadabeesanahalli,
Bengaluru, Karnataka 560103

Hyderabad:

Wells Fargo International Solutions Pvt. Ltd.,
Building 1A, Tower 3, Divyasree NSL SEZ,
Survey No. 66/1, Raidurgam Village,
Serilingampally, Hyderabad, 500032

 

Skill Requirements

About the Role

We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities

  • Handle inbound voice calls and provide professional technical support to global users.
  • Troubleshoot issues related to:
    • IT Service Desk operations
    • MS Office & Office 365
    • VPN connectivity
    • Basic Networking
    • System & Browser Troubleshooting
    • Software installation/uninstallation
    • Antivirus support
    • Printer setup & troubleshooting
    • OneDrive & OneNote
    • MFA (Multi-Factor Authentication)
    • VDI (Virtual Desktop Infra)
  • Log, track, and follow up on incidents until resolution.
  • Ensure excellent customer experience on every call.

Required Experience & Skills

Mandatory:

  • Minimum 1 year experience in an International Voice Process (USA or UK)
  • Minimum 1 year experience in International Voice Technical Support

Technical Skill Requirements (Mandatory):

  • IT Service Desk knowledge
  • MS Office & Office 365 troubleshooting
  • VPN Support
  • Basic Networking concepts
  • Desktop/system troubleshooting
  • Browser & software issue resolution
  • Antivirus & printer troubleshooting
  • Familiarity with OneDrive, OneNote
  • Knowledge of MFA & VDI environments
  • Ability to handle technical questionnaire during evaluation

Work Requirements

  • Willingness to work 5 days a week from office
  • No Work-from-Home option
  • Comfortable working in US (Night) Shift
  • Open to working from Bangalore or Hyderabad client locations

Client Location Addresses

Bangalore:

Wells Fargo,
Outer Ring Rd, near New Horizon College,
Devarabisanahalli, Kadabeesanahalli,
Bengaluru, Karnataka 560103

Hyderabad:

Wells Fargo International Solutions Pvt. Ltd.,
Building 1A, Tower 3, Divyasree NSL SEZ,
Survey No. 66/1, Raidurgam Village,
Serilingampally, Hyderabad, 500032

 

Other Requirements

About the Role

We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities

  • Handle inbound voice calls and provide professional technical support to global users.
  • Troubleshoot issues related to:
    • IT Service Desk operations
    • MS Office & Office 365
    • VPN connectivity
    • Basic Networking
    • System & Browser Troubleshooting
    • Software installation/uninstallation
    • Antivirus support
    • Printer setup & troubleshooting
    • OneDrive & OneNote
    • MFA (Multi-Factor Authentication)
    • VDI (Virtual Desktop Infra)
  • Log, track, and follow up on incidents until resolution.
  • Ensure excellent customer experience on every call.

Required Experience & Skills

Mandatory:

  • Minimum 1 year experience in an International Voice Process (USA or UK)
  • Minimum 1 year experience in International Voice Technical Support

Technical Skill Requirements (Mandatory):

  • IT Service Desk knowledge
  • MS Office & Office 365 troubleshooting
  • VPN Support
  • Basic Networking concepts
  • Desktop/system troubleshooting
  • Browser & software issue resolution
  • Antivirus & printer troubleshooting
  • Familiarity with OneDrive, OneNote
  • Knowledge of MFA & VDI environments
  • Ability to handle technical questionnaire during evaluation

Work Requirements

  • Willingness to work 5 days a week from office
  • No Work-from-Home option
  • Comfortable working in US (Night) Shift
  • Open to working from Bangalore or Hyderabad client locations

Client Location Addresses

Bangalore:

Wells Fargo,
Outer Ring Rd, near New Horizon College,
Devarabisanahalli, Kadabeesanahalli,
Bengaluru, Karnataka 560103

Hyderabad:

Wells Fargo International Solutions Pvt. Ltd.,
Building 1A, Tower 3, Divyasree NSL SEZ,
Survey No. 66/1, Raidurgam Village,
Serilingampally, Hyderabad, 500032

 

Frequently Asked Questions

Is the salary disclosed for the Analyst (Support & Operations) position at HCLTech?
The salary for this Analyst (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst (Support & Operations) position at HCLTech located?
This Analyst (Support & Operations) role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst (Support & Operations) job at HCLTech posted?
This Analyst (Support & Operations) position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst (Support & Operations)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.