Analyst (Support & Operations)

HCLTech
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📍 Noida, India

About this role

Job Summary

Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot and resolve hardware, software, operating system, network, VPN, and application-related issues. Install, configure, upgrade, and maintain Windows and Mac devices. Perform device imaging, reimaging, deployment, replacement, and asset lifecycle management activities. Support Microsoft 365 services including Outlook, Teams, OneDrive, and Office applications. Manage onboarding and offboarding activities, including workstation setup, user account validation, and equipment allocation. Handle desk moves, user relocations, and workplace technology setup. Support mobile devices, tablets, and endpoint management solutions such as Intune/MDM platforms. Record, track, update, and resolve incidents and service requests through the ITSM tool (ServiceNow or equivalent). Provide VIP/Executive support with a focus on service excellence and minimal business disruption. Coordinate with Service Desk, Network, Infrastructure, Security, and Application teams for issue resolution and escalations. Maintain asset inventory records and ensure compliance with organisational IT policies and procedures. Contribute to endpoint management initiatives, device migrations, and workplace technology improvement projects. Meet agreed Service Level Agreements (SLAs), customer satisfaction targets, and operational KPIs.

Key Responsibilities

Windows 10/11 and macOS Support Microsoft 365 Administration & Troubleshooting Active Directory / Azure AD Intune / Endpoint Management Hardware & Peripheral Support ServiceNow (or equivalent ITSM tool) Basic Networking (DNS, DHCP, VPN, Wi-Fi) Excellent Customer Service and Communication Skills

Skill Requirements

Windows 10/11 and macOS Support Microsoft 365 Administration & Troubleshooting Active Directory / Azure AD Intune / Endpoint Management Hardware & Peripheral Support ServiceNow (or equivalent ITSM tool) Basic Networking (DNS, DHCP, VPN, Wi-Fi) Excellent Customer Service and Communication Skills

Other Requirements

ITIL

Frequently Asked Questions

Is the salary disclosed for the Analyst (Support & Operations) position at HCLTech?
The salary for this Analyst (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst (Support & Operations) position at HCLTech located?
This Analyst (Support & Operations) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst (Support & Operations) job at HCLTech posted?
This Analyst (Support & Operations) position at HCLTech was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst (Support & Operations)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.