Analyst (Support & Operations)

HCLTech
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📍 Chennai, India

About this role

Job Summary

Service Desk - Senior Analyst

Key Responsibilities

1 Incident Resolution: Handle critical, escalated business tickets and resolve complex technical problems across Windows, macOS, and mobile endpoint devices.\nMentorship: Guide and train junior service desk staff, helping them improve first-call resolution rates.Process Automation: Write and maintain PowerShell or shell scripts to automate repetitive administrative tasks and troubleshooting.\nSystem Management: Maintain the configuration management database (CMDB), track hardware/software asset lifecycles, and handle access provisioning via Active Directory or Azure AD.SLA Monitoring: Track performance metrics like resolution time and customer satisfaction to meet operational level agreements.

Skill Requirements

Technical Knowledge: Advanced troubleshooting for operating systems, TCP/IP networking, DNS, DHCP, VPN, and Microsoft Intune or MDM tools.Platforms: Familiarity with IT service management platforms like ServiceNow, Jira, or HP Service Manager.Certifications: Preferred credentials include ITIL (v3 or v4), Microsoft certifications, or CompTIA A+

Other Requirements

Good communication and customer interaction

Frequently Asked Questions

Is the salary disclosed for the Analyst (Support & Operations) position at HCLTech?
The salary for this Analyst (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst (Support & Operations) position at HCLTech located?
This Analyst (Support & Operations) role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst (Support & Operations) job at HCLTech posted?
This Analyst (Support & Operations) position at HCLTech was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst (Support & Operations)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.