Analyst (Support & Operations)

Job Summary

Asset Management Service

Key Responsibilities

Inventory management: Create and maintain an accurate, centralized IT asset inventory, tracking all hardware from acquisition to disposal. • Lifecycle tracking: Monitor the complete lifecycle of assets, including installations, movements, and updates to asset records. • Compliance and auditing: Ensure compliance with company policies and software licensing agreements and conduct regular audits to verify asset accuracy and condition. • Asset coordination: Process requests and returns, coordinate hardware deployments, and manage the handover and takeover of assets. • Stockroom & Inventory Control: Manage stockrooms, reservations, and asset transfers across regions. • Procurement and disposal: Coordinate with the procurement team to acquire new hardware and manage the secure and compliant disposal of end-of-life assets. • Collaboration: Work with other departments, such as IT support, procurement, and finance, to meet asset needs and assist with budgeting and vendor management. • Reporting: Generate regular reports on asset status, usage, and compliance for management.

Skill Requirements

Minimum 3 years of relevant experience in asset management. • Strong attention to detail and organizational skills. • Excellent data analysis and reporting skills. • Knowledge of IT asset lifecycle and inventory management. • Proficiency with asset management software and tools (e.g., ServiceNow). • Proven ability to multi-task effectively, determine priorities and meet SLA’s. • Ability to coordinate and collaborate with different teams. • Excellent communication, relationship building and internal customer service skills. • Problem-solving and analytical reasoning skills. • Willing to work off-hours and weekends whenever required for projects and emergency support

Other Requirements

NA