Analyst - Order Management - Lead to Cash
About this role
Job Summary
EDUCATION
- Bachelor’s degree B. Com/M. Com/MBA (Finance only)
EXPERIENCE
- 1 – 5 years of experience in OTC Billing, Dispute resolution in Billing
- Experience with SAP is preferred
- Utility domain work experience will be an added advantage
Key Responsibilities
- Process daily billing and handle failed transactions with good judgment.
- Resolve billing issues and customer queries from SAP and exceptions.
- Prepare, review, and validate billing documents for accuracy.
- Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
- Escalate unresolved issues to supervisors promptly
- Ensure invoices are processed accurately and submitted on time.
- Review and adjust invoices when corrections are needed.
- Perform any additional tasks as required by the business
- Ensure 100% adherence on all compliance requirements
Skill Requirements
1. Strong Understanding Of Order Management Processes And Erp Tools
2. Proficiency In Data Analysis And Reporting, Utilizing Tools Such As Excel And Erp Systems
3. Familiarity With Inventory Management Practices And Service Mindset Principles
4. Basic Knowledge Of Customer Service Best Practices And Relationship Management
- MS-Office – Basic/Advanced (MS-Word/Excel/PowerPoint)
- Very Good communication skills
- Focuses on delivering a positive customer experience
- Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts
- Ability to multi-task and prioritize the task based on the criticality.
- Strong organizational and time management skills - ability to organize
Other Requirements
1. Optional Certifications In Order Management Or Erp Tools Are Valuable For This Role
Frequently Asked Questions
Is the salary disclosed for the Analyst - Order Management - Lead to Cash position at HCLTech?
The salary for this Analyst - Order Management - Lead to Cash role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst - Order Management - Lead to Cash position at HCLTech located?
This Analyst - Order Management - Lead to Cash role at HCLTech is based in Sholinganallur, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst - Order Management - Lead to Cash position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst - Order Management - Lead to Cash job at HCLTech posted?
This Analyst - Order Management - Lead to Cash position at HCLTech was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst - Order Management - Lead to Cash
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.