Analyst Operations
tsys· Global Payments Mexico
About this role
Summary of This Role
Responsible for research and resolution of customer charge backs. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies bank and card industry regulations and practices in resolving disputes. May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.
What Part Will You Play?
- Develops and applies the basic skills appropriate to research, process, and resolve chargeback/reversal requests for 3 or more dispute reason codes specific to 1 of the supported card brands, by utilizing established processes in a multi-client/system environment and adhering to association regulations. Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration.
- Works basic assignments from work queues as directed. Assists with the segmentation of pending requests from various work queues into the appropriate work flow based on request type and complexity.
- Begins to develop an intermediate knowledge, pertaining to a single card brand (i.e. Visa/MasterCard/Discover/Amex), and federal regulations governing credit card chargebacks and reversals through training, online research of regulations, and adhering to department processes and procedures.
What Are We Looking For in This Role?
Minimum Qualifications
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
Preferred Qualifications
- 0-2 years related work experience handling dispute resolutions throughout the association lifecycle.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
- Skills / Knowledge - Working knowledge of association and card industry regulations
Frequently Asked Questions
Is the salary disclosed for the Analyst Operations position at tsys?
The salary for this Analyst Operations role at tsys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst Operations position at tsys located?
This Analyst Operations role at tsys is based in CUAJIMALPA, , MEXICO. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Analyst Operations role at tsys full-time or part-time?
This is listed as a Full time position. It is posted as a Analyst Operations role in the Global Payments Mexico department at tsys.
Which team or department does the Analyst Operations at tsys belong to?
This Analyst Operations position is part of the Global Payments Mexico department at tsys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Analyst Operations position at tsys?
Click the "Apply Now" button on this page. You will be redirected to tsys's official application portal hosted on workday where you can submit your application directly.
When was the Analyst Operations job at tsys posted?
This Analyst Operations position at tsys was posted on Oct 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst Operations
tsys
You'll be redirected to tsys's official application page on Workday.