Analyst (Non-Voice)
HCLTech
Analyst (Non-Voice)
About this role
Job Summary
To independently process and validate banking operations requests, and manage routine exceptions across servicing, fulfilment, lending, and regulatory activities
Key Responsibilities
- Process assigned banking back-office cases independently within SOP, SLA expectations.
- Validate customer instructions, account details, documents, mandates, product records, approvals and case categorization
- Handle routine exceptions such as missing documents, incorrect queues, unclear instructions, duplicate requests, dealer / RM queries or customer record mismatches.
- Maintain trackers for completed work, pending cases, rejected items, clarifications and escalations.
Highlight potential SLA risk, aged cases, recurring errors, process ambiguity and training gaps to the Team Leader
Skill Requirements
- Graduate in any stream; Commerce / Finance / Banking preferred.
- 4 - 5 years of relevant banking operations, retail banking, lending, BPO back-office experience.
Preferred exposure to banking back-end operations depending on LOB alignment
Other Requirements
- Working knowledge of banking products and servicing requests,
- Understanding of validation, verification, and workflow queue management.
Ability to identify defects in customer / product / document data and distinguish between processable and non-processable cases
Frequently Asked Questions
Is the salary disclosed for the Analyst (Non-Voice) position at HCLTech?
The salary for this Analyst (Non-Voice) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst (Non-Voice) position at HCLTech located?
This Analyst (Non-Voice) role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst (Non-Voice) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst (Non-Voice) job at HCLTech posted?
This Analyst (Non-Voice) position at HCLTech was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst (Non-Voice)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.