Analyst (Non-Voice)
HCLTech
Analyst (Non-Voice)
About this role
Job Summary
Triaging Analyst (Analyst)
Key Responsibilities
• Monitor Key Performance Indicators (KPIs) for scaled operations using reports, performance dashboards and system generated anomaly alerts.
• Analyze real-time/ near real-time performance data against business standards and identify issues/ gaps in performance.
• Observe performance of specific systems and workflow streams, evaluate the information collected, and provide reports on any incidents that occur.
• Escalate gaps, issues identified, bugs and outages, to respective leads for business continuity response
• Trigger Next Best Actions (NBAs) based on business objectives and policies
• Measure, and report SLA performance for the different teams and functional areas.
Skill Requirements
Skill Requirement – Data Analyst (2–3 Years Experience)
The candidate should have 2–3 years of experience in Data Analytics, Business Analytics, or Operations Analytics with strong proficiency in SQL, Advanced Excel, and Power BI/Tableau. The role requires hands-on experience in data extraction, analysis, KPI reporting, dashboard creation, trend analysis, forecasting, and Root Cause Analysis (RCA). The individual should be capable of interpreting complex datasets, generating actionable insights, and presenting findings to stakeholders in a clear and structured manner. Exposure to Python, automation, data visualization, and AI-assisted analytics tools will be an added advantage. Strong analytical thinking, problem-solving ability, stakeholder management, and communication skills are essential for success in this role.
Mandatory Skills: SQL, Advanced Excel, Power BI/Tableau, Dashboard Development, KPI Reporting, RCA, Data Analysis, Stakeholder Communication.
Preferred Skills: Python, Automation, Forecasting, Data Storytelling, Process Improvement, AI/Analytics Tools Exposure
Other Requirements
Undergraduate / Bachelors degree
Frequently Asked Questions
Is the salary disclosed for the Analyst (Non-Voice) position at HCLTech?
The salary for this Analyst (Non-Voice) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst (Non-Voice) position at HCLTech located?
This Analyst (Non-Voice) role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst (Non-Voice) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst (Non-Voice) job at HCLTech posted?
This Analyst (Non-Voice) position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst (Non-Voice)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.