Analyst, GBS - Transportation

Job Description

About the position

We have the perfect opportunity for an experienced Transportation Sr Analyst. The role will report to the GCC Transportation Manager (Global Capability Center). This is a hands-on role in a fast-paced environment where the successful candidate must demonstrate a strong ownership mindset, be ready to drive execution directly, and act as a problem solver.

This role supports Transportation & Logistics execution by helping with track performance and identify opportunities to improve service and cost. You’ll work with the team to meet internal KPIs, investigate variances, and summarize findings into clear, practical recommendations. You’ll collaborate closely with Business Unit and GBS partners and work day-to-day with key stakeholders to support issue resolution, maintain strong follow-through on actions, and contribute to continuous improvement through accurate data, clear communication, and a hands-on mindset. 

In brief, you will be responsible for: 

• All Transportation Execution processes across regional distribution POD’s 

• Daily monitoring and triage of TMS queries to ensure orders are optimized, exceptions are resolved quickly, and shipments move on time 

• Daily monitoring of queries via TMS, ensuring orders are optimized & shipped on time 

• Facilitate communications/coordination between internal customer groups and external carrier contacts to ensure attainment of service level objectives 

• Monitor data flows between ERP system, TMS, and WMS systems to ensure synchronization for successful transportation execution 

• Identify Gaps in transportation capacity and initiate accurate measures with the Transportation Capacity Planning team. 

• Daily interaction with off-site carriers and on-site carrier partners to resolve service and capacity issues with critical issues to management as needed. 

• Identify opportunities across Transportation netwrk & activities to enable service & cost improvement 

Qualifications

• Bachelor’s degree in supply chain management, Engineering, Business, or a related field 

• 1+ years of Transportation & Logistics experience, ideally in FMCG / food & beverage / CPG, with increasing scope and ownership 

• Basic knowledge of transportation execution and upstream/downstream dependencies (planning, customer/service impacts, warehouse interfaces) 

• Basic knowledge in transportation systems and visibility tools (TMS, OTM, SAP, 4Kites), with the ability to troubleshoot data/process issues across ERP/TMS/WMS flows 

• Demonstrated ability to create continuous improvement and operational excellence using data (e.g., root cause analysis, KPI tracking, standard work) 

• Good stakeholder communication skills, able to communicate effectively ideas and present them 

• B2 or C1 English level 

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.