Analyst, Client Service Manager, Corporate Banking, Technology and Operations
dbs· DBS Bank India Limited
About this role
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Requirements
Job Purpose
- Manage day to day transaction of Institutional Banking Group clients in Trade, Cash and Loans. Work closely with the client, Central Operations, Business unit, Branch, Bizcare India and other stake holders to ensure both transactional and non-transactional gets addressed and resolved. Drive metrics to ensure seamless servicing.
Key Accountabilities
- Client servicing and handholding of Trade, Cash, Loans FD, ETAX, IDEAL (Channel) and Static data. Incumbent would be the single point of contact for the client for all transactions.
Job Duties & Key Requirements
- Managing day to the transaction of trade, cash, loan, FD, ETAX, IDEAL (Channel) and Static data updation coordination for the IBG set of customers.
- Own the Customer Transaction end to end.
- Strengthen relationship with the various stake holders like branches, Relationship Managers and Strengthen internal teams to resolve all queries and issues promptly.
- Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards.
- Ensure customer concerns and complaints are satisfactorily resolved within the committed timelines.
- Maximise customer satisfaction, retention by maintaining “Top of the Class” service standards in all client interactions (both internal clients and external clients).
- Minimum one client meeting in week to be done for MNC clients and covering maximum clients allocated to respective CSM
Required Experience / Competencies
- Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
- 7+ years of Work Experience in handling the Trade Finance, cash, and loan products.
- Excellent Client / Customer management skills, business orientation
- To manage processes and metrics on a day-to-day basis
- To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place.
- Well versed with RBI master directions
- High Emotional Intelligence required to connect with and help customers. Ability to think aloud and empathise with customers.
Education / Preferred Qualifications
- Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products
DBS India - Culture & Behaviours
- Drive Performance Through Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
- Enhance Knowledge Base, Build Skill Sets & Develop Competencies
- Invest in Team Building & Motivation through Ideation & Innovation
- Execute at Speed While Maintaining Error Free Operations
- Develop a Passion for Performance to Grow Talent Pool
- Maintain the Highest Standards of Honesty and Integrity
Location:
Hyderabad-DBILJob:
OperationsSchedule:
RegularEmployee Status:
Full timeFrequently Asked Questions
Is the salary disclosed for the Analyst, Client Service Manager, Corporate Banking, Technology and Operations position at dbs?
The salary for this Analyst, Client Service Manager, Corporate Banking, Technology and Operations role at dbs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst, Client Service Manager, Corporate Banking, Technology and Operations position at dbs located?
This Analyst, Client Service Manager, Corporate Banking, Technology and Operations role at dbs is based in Hyderabad-DBIL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Analyst, Client Service Manager, Corporate Banking, Technology and Operations role at dbs full-time or part-time?
This is listed as a Full time position. It is posted as a Analyst, Client Service Manager, Corporate Banking, Technology and Operations role in the DBS Bank India Limited department at dbs.
Which team or department does the Analyst, Client Service Manager, Corporate Banking, Technology and Operations at dbs belong to?
This Analyst, Client Service Manager, Corporate Banking, Technology and Operations position is part of the DBS Bank India Limited department at dbs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Analyst, Client Service Manager, Corporate Banking, Technology and Operations position at dbs?
Click the "Apply Now" button on this page. You will be redirected to dbs's official application portal hosted on workday where you can submit your application directly.
When was the Analyst, Client Service Manager, Corporate Banking, Technology and Operations job at dbs posted?
This Analyst, Client Service Manager, Corporate Banking, Technology and Operations position at dbs was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst, Client Service Manager, Corporate Banking, Technology and Operations
dbs
You'll be redirected to dbs's official application page on Workday.