Analyst - Billing/Invoicing
HCLTech
Analyst - Billing/Invoicing
About this role
Job Summary
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Key Responsibilities
● Training Delivery: ○ Conduct engaging and interactive training sessions for new hires and existing employees, covering topics such as product/service knowledge, customer service skills, communication techniques, and BPO processes. ○ Facilitate classroom training, on-the-job training, and virtual training session
Adapt training delivery methods to cater to diverse learning styles and ensure
effective knowledge transfer.
○ Monitor and evaluate trainee performance during training sessions, providing
constructive feedback and coaching.
● Training Development:
○ Develop and maintain training materials, including presentations, manuals, job
aids, and e-learning modules.
○ Design and implement training programs based on identified needs and
performance gaps.
○ Collaborate with subject matter experts (SMEs) to ensure training content is
accurate and up-to-date.
○ Utilize various training methodologies and tools to create engaging and effective
learning experiences.
● Performance Monitoring and Reporting:
○ Track and analyze training effectiveness through assessments, evaluations, and
performance metrics.
○ Generate regular reports on training outcomes and identify areas for
improvement.
○ Provide feedback to management on trainee performance and training program
effectiveness.
○ Conduct Knowledge Tests and proficiency assessments.
● Process Improvement:
○ Identify opportunities to improve training processes and methodologies.
○ Stay updated on industry best practices and emerging training trends.
○ Contribute to the development of training policies and procedures.
● Quality Assurance:
○ Ensure that trainees are adhering to quality standards and BPO policies.
○ Train on call monitoring and quality evaluation.
○ Assist in calibration sessions.
Skill Requirements
2-3 years of proven experience as a Trainer in a O2C environment.
● Strong understanding of O2C processes, customer service principles, and call center
operations.
● Excellent communication, presentation, and facilitation skills.
● Ability to develop and deliver engaging training materials and sessions.
● Proficiency in using training tools and technologies, including MS Office Suite and elearning platforms.
● Strong organizational and time management skills.
● Ability to work independently and as part of a team.
● Strong problem-solving and analytical skills.
● Bachelor's degree preferred.
● Experience with Learning Management Systems (LMS) is a plus.
● Experience training on CRM tools is a plus
Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Analyst - Billing/Invoicing position at HCLTech?
The salary for this Analyst - Billing/Invoicing role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst - Billing/Invoicing position at HCLTech located?
This Analyst - Billing/Invoicing role at HCLTech is based in Gurugram, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst - Billing/Invoicing position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst - Billing/Invoicing job at HCLTech posted?
This Analyst - Billing/Invoicing position at HCLTech was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst - Billing/Invoicing
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.