ANALYST
eClerx
ANALYST
About this role
| Program: | Rentokil Terminix |
| BLI Name: | Rentokil Customer Service |
| Designation: | Analyst |
| No of Head Count (s): | 1 |
| New Hires/Replacement Hires (HC) by Designation | Replacement Hire |
| Billed /Unbilled / BU / OPS Bench | Billable |
| SFDC ID for Billed New Opportunity | NA |
| Reasons to hire Unbilled / Bench | N/A - Billable headcount |
| City / Location: | eClerx Manila |
| Standardized skillset: [Refer attached excel] | Answer customer enquiries and resolve complaints across live and non-live contact channels, ensuring first-contact resolution and adherence to company service standards. |
| Manage customer appointments, CRM/database updates, quotes and reactive work order requests, and troubleshoot customer service issues, escalating as needed. | |
| Identify upsell opportunities and support internal sales by maintaining strong customer relationships and complete understanding of company pricing and solutions. | |
| Shift (APJ / EMEA / US / Any combination): | APJ |
| Reporting Manager : | TBD |
| Educational Background: | Competence in Microsoft Office Packages, Basic OH&S - Work Site Safety, and Customer Service Ability (essential); Tertiary qualifications in Business/Administration or HSC equivalent (preferred). |
| Experience Required: | 2+ years of demonstrated solution-selling experience based on customer needs, ideally in a telephone-based support or call centre inbound/outbound environment, with strong verbal and written communication skills. |
| Job Description: | Customer Service Executive (Analyst) answers customer needs and requests through various live and non-live contact channels accurately and within company standard service times, delivering a "wow" experience while preserving customer retention and identifying new business opportunities with existing customers and prospects. |
| Client Approval mail: | NA |
| Comments | Backfill / Replacement Hire for Customer Service Executive (Analyst). Departing employee details TBD - please share name/last working day for the hiring form. |
| Preferred Start date: (induction date) | TBD |
| Collaborators: | NA |
| Workplace: WFM, WIO, Hybrid | WIO |
Frequently Asked Questions
Is the salary disclosed for the ANALYST position at eClerx?
The salary for this ANALYST role at eClerx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ANALYST position at eClerx located?
This ANALYST role at eClerx is based in Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the ANALYST position at eClerx?
Click the "Apply Now" button on this page. You will be redirected to eClerx's official application portal hosted on oraclecloud where you can submit your application directly.
When was the ANALYST job at eClerx posted?
This ANALYST position at eClerx was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
ANALYST
eClerx
You'll be redirected to eClerx's official application page on oraclecloud.