ANALYST
eClerx
Analyst
About this role
Job Summary:
We are looking for a detail-oriented and analytical BPO Analyst for the Call/Chat/Email Audit Process. The role involves monitoring and evaluating customer interactions across multiple communication channels to ensure quality, compliance, and excellent customer service. The ideal candidate will provide actionable feedback and recommend process improvements to enhance service efficiency.
Key Responsibilities:
✅ Quality Audits & Compliance:
- Monitor and assess call/chat/email interactions to ensure adherence to company policies, compliance standards, and quality guidelines.
- Identify service gaps, communication errors, and training needs to improve overall customer experience.
- Ensure agents follow data security, privacy policies, and regulatory guidelines in all customer interactions.
✅ Performance Evaluation:
- Provide constructive feedback to agents and team leads to enhance service quality.
- Identify trends and recurring issues in customer interactions and recommend improvement strategies.
✅ Process Optimization & Training Support:
- Collaborate with team lead to suggest quality and coaching materials.
- Develop and implement best practices for handling customer interactions across voice, chat, and email.
- Work on process enhancements to improve efficiency, reduce errors, and enhance customer satisfaction.
Required Skills & Qualifications:
?? Education & Experience:
- Bachelor's degree in any field.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical thinking abilities.
- Ability to multitask, work in fast-paced environments, and adapt to evolving business needs.
?? Communication & Attention to Detail:
Frequently Asked Questions
Is the salary disclosed for the Analyst position at eClerx?
The salary for this Analyst role at eClerx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst position at eClerx located?
This Analyst role at eClerx is based in Mohali, Punjab, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst position at eClerx?
Click the "Apply Now" button on this page. You will be redirected to eClerx's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Analyst job at eClerx posted?
This Analyst position at eClerx was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst
eClerx
You'll be redirected to eClerx's official application page on oraclecloud.