Analyst 2, Business Operations & Analytics

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The IS Solutions team is part of Comcast headquarters Finance and Accounting organization and is responsible for delivering best-in-class pricing, packaging, and financial strategies, solutions, and services across all our Comcast Cable lines of business from ideation through billing; with a growth-minded, diverse, and skilled team.

The ISS Strategic Planning & Metrics organization is part of IS Solutions and is responsible for reporting, dashboards, and data analysis in support of the IS Solutions team. This specific role will be involved in reporting and metrics with a focus on Xfinity Mobile billing operations. This will include reporting from Amdocs data as well as other XM operational tools (i.e. IOP).

Responsible for analyzing and evaluating operational performance metrics and resources. Maps metrics against the Company's operational plans and tactical/strategic goals to ensure alignment and focus. Partners with stakeholders to create reporting and analysis to evaluate operational initiatives and drive operational efficiencies. Develops and maintains standard reporting measures, quantitative explanation of relevant data and ongoing analysis of alternatives and solutions. Quantitatively evaluates and recommends action plans, based on all operational reporting and analysis, in order to enhance the customer experience and drive operational efficiencies.

Job Description

Core Responsibilities

• Develop complex SQL solutions to cleanse, validate, and transform data for reporting and analysis.

• Apply curiosity and analytical thinking to identify trends, solve problems, and uncover opportunities.

• Translate complex data into clear, practical recommendations that are both actionable and business relevant.

• Create dashboards and visualizations that tell compelling stories and drive actionable decisions.

• Work closely with stakeholders to understand business challenges, ask insightful questions, and translate requirements into meaningful analyses and reporting solutions.

• Provide analysis prior to and following any recommended changes or tool enhancements. 

• Maintain reporting tools and analytical assets that support operational and strategic performance management.

• Drive continuous improvement through data exploration, stakeholder engagement, and process optimization.

• Provides weekly, monthly and annual reports. Provides special reports and analyses to support the business as necessary.

• Conduct regular audits to ensure data integrity.

• May create and maintain compliance reports that identify discrepancies within the Company's billing systems. 

• May prepare reports to be used by other departments to correct billing issues. 

• Other duties and responsibilities as assigned. 

• Consistent exercise of independent judgment and discretion in matters of significance. 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 

• Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors, and our communities.
   

• Skills/Experience:

Required

• Advanced SQL Knowledge

• Excellent critical thinking and problem-solving skills

• Curious, analytical mindset

• Tableau experience

• Amdocs data table familiarity

• Process Improvement experience

• Ability to explain complex concepts in simplified ways

• Strong communication skills

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. 

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.