AML Operations Supervisor

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

The Anti-Money Laundering (AML) Operations Supervisor acts as a critical bridge between the Operations Analysts and upper compliance management. The Supervisor ensures that the team efficiently identifies, investigates, and escalates potential financial crimes while strictly adhering to regulatory standards.

The Supervisor is responsible for managing the team for daily operations, providing support on assigned work, keeping track of the team’s Key Performance Indicators (KPIs), and providing feedback to the team, regarding performance results and improvements required.

Role Responsibilities

• Manage daily workflows, task allocations, and performance metrics (OKR-KPI) for a team of AML Operations analysts.

• Review sample of alerts handled by the AML Operations Team, ensuring compliance with standard process, risk coverage, and validate the accuracy of cases outcomes.

• Provide support to management to reduce false positives by escalating inconsistencies with alerts handled by the AML Operations team.

• Handle high-risk or advanced escalations that require deeper analytical review before regulatory reporting.

• Coach analysts and provide ongoing training on AML case handle, risk indicators and emerging financial crime typologies.

• Act as POC between the AML Operations team and the QA team, regarding scores, disputes, training and best practices.

• Generate operational reports and performance dashboards for senior management and decision-makers.

• Work with Management to maintain continuous improvement on the team’s operations, identifying opportunity areas in processes such case handling, alerting criteria, in-house system enhancements, among others.

• Collaborate with areas such as Screening and Fraud to share best practices, case studies and investigations results that could benefit the areas.

Role Qualifications

Education: Bachelor’s degree in finance, business, audit or a related field.

Experience: 4+ years of AML transaction monitoring or financial crimes investigative experience, plus 2+ years of leadership or supervisory experience with Operations Teams.

Core Skills: Strong knowledge of Mexican regulations, specially those applicable to SOFIPO, data analysis, and clear communication. Strong understanding and execution of team performance management through KPIs and OKRs.

Language Proficiency: Professional working proficiency in English is required. Must be fully comfortable reading regulatory documentation and participating in meetings with global stakeholders.

Work Arrangement: Willingness and ability to work 100% on-site at the Risk Central Operations  office location.

Certifications: Certified Anti-Money Laundering Specialist (CAMS) preferred but not mandatory.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms