Employment Type:

Shift:

Description:

Position Summary:

Oversee operations of an ambulatory care department; supervises employees directly and is responsible for solving most of the problems arising for assigned clinical team. Supervises and evaluates of clinical care team in collaboration with Practice Leader, including but not limited to staff development, daily staff assignment of patient care, ensuring adequate equipment and supplies inventory control, quality assessment and improvement, customer service strategies, assistance with performance evaluations, implementing Mercy Health operational plans, and intra- and inter-departmental communication as well as liaison with medical staff and sales representatives. Follows and supports Mercy Health professional nursing standards of care and Professional Practice Model and Shared Governance Structure and Processes. Direct reports include Registered Nurses and clinical support staff in assigned practice.

What the Ambulatory Nurse Supervisor will need:

• Graduate of an accredited school of nursing. Bachelors of Science in Nursing (BSN).
  Preferred: Masters in Nursing.
• Licensed Registered Nurse in state of Michigan
  Preferred: Certified in Specialty; as per specialty
• Minimum: Three years nursing experience for similar patient populations. Progressive experience in health care including involvement in direct patient care, educating staff, supervising personnel and problem solving of unit or organizational issues.
  Preferred: Demonstrated ability to work productively and effectively within a complex environment, handle multiple/changing priorities and deal with stresses associated with a patient care environment such as emergencies, time pressures, varying patient emotions/attitudes/conditions.

What the Ambulatory Nurse Supervisor will do:

• Communicates and collaborates with staff, practice leaders, operations directors, medical staff, and other personnel regarding clinical operations, patient flow and staff development opportunities.
• Manages day-to-day operations of a single ambulatory practice. Resolves problems within area of specialty.
• Supervises staff from an operations and clinical perspective.  Collaborates with Practice Leader and Operations  Director to facilitate hiring and performance management responsibilities.  Supports the completion of performance reviews and mentoring of all staff assigned to team.
• Facilitates scheduling, staffing and daily adjustments in collaboration  with the Practice Leader based on patient needs, understanding budgetary parameters and resources available.
• Facilitates patient flow which includes but is not limited to identifying problems, suggested needed changes, working with Practice Leader, etc.
• Assists Practice Leader and Operations Director, other clinical leaders, in matching human resources, clinical skills and patient needs with plan of care.
• Identifies gaps in knowledge and works with PDS  for professional development support  and mentoring staff within the assigned practice.  Serves as a clinical expert in assigned area.
• Identifies and support practice process  reviews to improve patient safety, operational effectiveness and efficiency
• Provides input into clinical and operating procedures/protocols for service area in collaboration with Practice Leader and Operations Director.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.