Alladdin Front Office
About this role
We are seeking a highly motivated Senior Application Support Analyst to join our global Front Office Application Support team supporting a leading asset management business. The role is responsible for ensuring the stability, performance, and operational excellence of the Aladdin platform supporting portfolio management, order management, trade execution, trade booking, and post-trade workflows.
The ideal candidate will have 7–10 years of experience supporting front office investment management applications, with strong hands-on expertise in BlackRock Aladdin. The candidate should possess a solid understanding of the investment lifecycle and be comfortable working directly with portfolio managers, traders, investment operations, and technology teams in a fast-paced global environment.
Key Responsibilities:
• Provide Level 2/Level 3 production support for Aladdin and related front office applications.
• Investigate and resolve production issues impacting portfolio management, order management, trade execution, trade booking, and confirmations.
• Perform root cause analysis, coordinate with BlackRock, technology and business teams, and drive issues through to resolution.
• Develop and execute SQL queries for troubleshooting, data validation, and analysis.
• Build automation scripts, preferably using Python, to improve operational efficiency and monitoring.
• Participate in production releases, change management activities, and continuous service improvement initiatives.
• Support a global operating model with collaboration across regional teams and participation in incident management.
Required Skills:
• 10 years of experience supporting investment management or capital markets applications.
• Strong hands-on experience with BlackRock Aladdin, including front office workflows.
• Good understanding of the asset management trade lifecycle and front office business processes.
• Strong SQL skills and experience analyzing large datasets.
• Scripting experience, preferably in Python, for automation and operational tooling.
• Excellent analytical, troubleshooting, and communication skills with the ability to interact effectively with business users and technology teams.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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