Air Export Gateway Operations Coordinator

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position: 

• Responsible for providing excellent customer service and the timely movement of air cargo for the West region that is in accordance with the company mission statement and in compliance with all applicable regulations. 
• A summary of the process would be receiving cargo (if from another origin), booking the cargo, processing consolidation paperwork, and scanning all documents into our document imaging system.
• Dispatching and overseeing all airport transfers and pickups with local trucking vendors. 

Position Schedule: Tuesday - Saturday, 08:00-16:30   

Major Duties and Responsibilities:

• Provide excellent customer service – both internal/external whether verbal or email
• Effective interpersonal skills - ability to relate to internal peers at different levels as well as external customers and vendors.
• Ability to work without constant supervision - self motivation and attention to detail required.
• Maintaining positive relationships : immediate counterparts in the air export departments in the region, airlines, truckers, ground handlers, etc.
• Maintains constant communication with warehouse staff during consolidation to ensure shipment quality and compliance
• Responsible for daily updating and monitoring of various reporting tools and rates from vendors
• Detailed attention to accounting to ensure we are paying our bills timely and correctly.
• Responsible for the management of our capacity through posted consolidation schedules and in booking additional space as needed.
• Complete required training associated with specialized cargo:  dangerous goods, temp control, LATAM for all types of cargo being handled
• Constant self-development.

Qualifications

Minimum Qualifications: 

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a fast pace and professional business environment,
• Flexible with schedule to support business needs in the operation.

Desired Qualifications: 

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability

Reporting Structure

• Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

The wage for this position is $20.00-$30.00 per hour.

All your information will be kept confidential according to EEO guidelines.

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