AI Solutions Architect - CRM & AI Integration

Weekday AI· Weekday's Client via platform
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📍 Pune, Maharashtra, IndiaFull time

About this role

This role is for one of Weekday’s clients)


Min Experience: 15+ years
Location: Pune, Bengaluru
JobType: full-time

We are seeking an experienced AI Solutions Architect to lead the design and delivery of AI-enabled CRM solutions. This role sits at the intersection of business strategy, CRM platform architecture, and applied AI — requiring someone who can partner effectively with business stakeholders, Microsoft, and internal architecture teams to deliver scalable, enterprise-grade solutions.

The ideal candidate brings deep hands-on experience with Microsoft Dynamics 365, combined with a strong understanding of AI/ML architecture and how it can be embedded into CRM and sales workflows. Candidates without direct Dynamics experience but with strong Sales AI expertise (conversation intelligence, AI-driven sales tools, forecasting/scoring engines) will also be considered.

Key Responsibilities

  • Partner with business stakeholders to translate strategic goals into CRM + AI architecture.
  • Act as the primary technical liaison with Microsoft, aligning on platform capabilities and roadmap.
  • Collaborate with enterprise architecture teams to ensure compliance with standards, security, and integration patterns.
  • Design and oversee delivery of AI-driven CRM capabilities, including:
    • AI-powered lead scoring and prioritization.
    • Conversational AI / Copilot integrations.
    • Generative AI for customer insights (Azure OpenAI Service).
    • Intelligent sales forecasting (Azure Machine Learning pipelines).
    • Next-best-action recommendations for sales/service reps.
    • Customer 360 / unified data architecture across Dynamics 365, Power Platform, Dataverse, and external systems.
    • AI-assisted customer service (case routing, sentiment detection, resolution suggestions).
    • Agentic workflows orchestrated via Dynamics 365, Power Automate, and Azure AI services.
  • Define architecture patterns, data flows, and governance standards for secure, scalable AI solutions.
  • Lead technical design sessions and produce clear architecture documentation.
  • Evaluate build-vs-buy trade-offs between native CRM AI features and custom AI/ML development.
  • Guide implementation teams through delivery, testing, and rollout.

Required Qualifications

  • 15+ years of overall IT experience, with strong CRM platform expertise.
  • Hands-on experience with Microsoft Dynamics 365 (preferred).
  • Proven track record architecting and deploying AI/ML solutions in enterprise applications.
  • (If Dynamics 365 not present) Demonstrated Sales AI experience — conversation intelligence, predictive scoring, forecasting tools.
  • Strong knowledge of enterprise data architecture, integration patterns, and governance.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications

  • Microsoft certifications (Dynamics 365, Azure AI Engineer, Power Platform).
  • Hands-on with Microsoft’s AI stack: Copilot Studio, Azure OpenAI Service, Power Platform AI Builder, Dataverse.
  • Familiarity with enterprise architecture frameworks (e.g., TOGAF).
  • Experience with Power Automate and low-code/no-code orchestration tools.
  • Background in sales or customer service operations.

Must-have skills

CRM Integration, Microsoft Dynamics 365

Good-to-have skills

AI/ML, solution architect

Frequently Asked Questions

Is the salary disclosed for the AI Solutions Architect - CRM & AI Integration position at Weekday AI?
The salary for this AI Solutions Architect - CRM & AI Integration role at Weekday AI is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the AI Solutions Architect - CRM & AI Integration position at Weekday AI located?
This AI Solutions Architect - CRM & AI Integration role at Weekday AI is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the AI Solutions Architect - CRM & AI Integration role at Weekday AI full-time or part-time?
This is listed as a Full time position. It is posted as a AI Solutions Architect - CRM & AI Integration role in the Weekday's Client via platform department at Weekday AI.
Which team or department does the AI Solutions Architect - CRM & AI Integration at Weekday AI belong to?
This AI Solutions Architect - CRM & AI Integration position is part of the Weekday's Client via platform department at Weekday AI. See the full job description for more information about the team structure and responsibilities.
How do I apply for the AI Solutions Architect - CRM & AI Integration position at Weekday AI?
Click the "Apply Now" button on this page. You will be redirected to Weekday AI's official application portal hosted on workable where you can submit your application directly.
When was the AI Solutions Architect - CRM & AI Integration job at Weekday AI posted?
This AI Solutions Architect - CRM & AI Integration position at Weekday AI was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
AI Solutions Architect - CRM & AI Integration
Weekday AI
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