AI Agent Factory Lead

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you. 

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization. 

We are looking for a strategic and forward-thinking AI Factory Lead to scale AI-driven automation and deliver measurable business value across the organization.

This is your chance to shape and lead a global AI transformation, building new capabilities and embedding AI at scale across the business.

About the job :

Your responsibilities include, but are not limited to:

• Lead the AI Agent Factory strategy and execution to scale AI-driven automation and deliver measurable business value across the organization

• Drive the end-to-end operating model for AI agents, from intake and prioritization through design, development, deployment, monitoring, and scaling

• Partner with business, Digital, IT, and Process Excellence teams to redesign workflows and make processes ready for AI-enabled automation

• Establish and uphold governance, standards, and Responsible AI principles for the AI agent portfolio

• Build and coordinate a distributed network of AI Agent Specialists across GBS, Digital, and, over time, other business functions

• Ensure strong adoption and value realization of AI agents by embedding them effectively into business operations

• Monitor portfolio performance, including business impact, quality, risks, ROI, and adoption, and continuously improve outcomes

• Steer budget and resource allocation across the AI Agent Factory, including make-versus-buy decisions to balance speed, cost, and capability building

About you:

We are looking for a unique and amazing talent, who brings along the following:

• University degree in Business, Engineering, Data, AI, or a related field, or equivalent practical experience

• Minimum 7 years of experience in AI, Data, Digital, or Process Transformation roles, with proven success leading cross-functional and enterprise-wide initiatives

• Proven experience designing or leading transformation initiatives, operating models, or automation portfolios in complex organizations

• Demonstrated experience driving adoption and change, with a focus on embedding new capabilities into everyday business workflows

• Strong understanding of AI, Generative AI, and agent-based automation would be an asset

• Solid knowledge of governance, Responsible AI, enterprise data, and IT architecture principles would be an asset

• Proven ability to identify high-impact opportunities, set priorities, and balance innovation with risk and operational feasibility

• Strong stakeholder management skills

• Strong analytical and strategic thinking, paired with a hands-on mindset and clear ownership

• Excellent communication and influencing skills in English

What we offer: 

You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• Hybrid and flexible work options to support your work-life balance
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as finance and legal matters
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. 

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. 

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. 

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