AHS Specialist - English & Italian, Account Health Support
Amazon· Sales, Advertising, & Account Management
About this role
A Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers.
Key job responsibilities
1. Seller Engagement and Relationship Management: Serve as the single, dedicated contact for a portfolio of sellers throughout their compliance journey. Build strong relationships by ensuring clear, accurate, and timely communication. Execute structured outreach plans, including proactive contacts, biweekly follow-ups, and pre-enforcement outreach. Educate sellers on compliance requirements and guide them through necessary documentation and actions.
2. Case Management and Documentation: Manage all seller interactions through a centralized mechanism to ensure complete visibility and consistency. Accurately log all actions, communications, and documents to maintain high data integrity and audit readiness. Monitor progress across all applicable legislations, ensuring timely updates and closure of cases.
3. Inbound Support and Regain Activities: Respond promptly to inbound requests via available channels, providing expert guidance. Support enforced sellers through targeted regain outreach and education, helping them return to compliant status quickly.
POSITION DESCRIPTION: AHS Specialist (ITA)
LANGUAGE REQUIREMENTS: English & Italian
PROCESS TYPE: Voice Process (Inbound and Outbound Calling)
SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)
Min. Education - Undergraduate Campus Language Degree from Renowned University (2026 pass out or completed) can apply
A day in the life
The AHS Specialist you will be responsible for managing the end-to-end compliance journey of assigned sellers under the AHS Dedicated Support model. Acting as a dedicated point of contact, you will drives completion across multiple legislations by providing clear guidance, proactive outreach, and consistent follow-up.
Key job responsibilities
1. Seller Engagement and Relationship Management: Serve as the single, dedicated contact for a portfolio of sellers throughout their compliance journey. Build strong relationships by ensuring clear, accurate, and timely communication. Execute structured outreach plans, including proactive contacts, biweekly follow-ups, and pre-enforcement outreach. Educate sellers on compliance requirements and guide them through necessary documentation and actions.
2. Case Management and Documentation: Manage all seller interactions through a centralized mechanism to ensure complete visibility and consistency. Accurately log all actions, communications, and documents to maintain high data integrity and audit readiness. Monitor progress across all applicable legislations, ensuring timely updates and closure of cases.
3. Inbound Support and Regain Activities: Respond promptly to inbound requests via available channels, providing expert guidance. Support enforced sellers through targeted regain outreach and education, helping them return to compliant status quickly.
POSITION DESCRIPTION: AHS Specialist (ITA)
LANGUAGE REQUIREMENTS: English & Italian
PROCESS TYPE: Voice Process (Inbound and Outbound Calling)
SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)
Min. Education - Undergraduate Campus Language Degree from Renowned University (2026 pass out or completed) can apply
A day in the life
The AHS Specialist you will be responsible for managing the end-to-end compliance journey of assigned sellers under the AHS Dedicated Support model. Acting as a dedicated point of contact, you will drives completion across multiple legislations by providing clear guidance, proactive outreach, and consistent follow-up.
Basic qualifications
- Speak, write, and read fluently in English and Italian
Preferred qualifications
- Knowledge of MS Excel, Word, SharePoint and PowerPoint
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the AHS Specialist - English & Italian, Account Health Support position at Amazon?
The salary for this AHS Specialist - English & Italian, Account Health Support role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the AHS Specialist - English & Italian, Account Health Support position at Amazon located?
This AHS Specialist - English & Italian, Account Health Support role at Amazon is based in Hyderabad, Telangana, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the AHS Specialist - English & Italian, Account Health Support role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a AHS Specialist - English & Italian, Account Health Support role in the Sales, Advertising, & Account Management department at Amazon.
Which team or department does the AHS Specialist - English & Italian, Account Health Support at Amazon belong to?
This AHS Specialist - English & Italian, Account Health Support position is part of the Sales, Advertising, & Account Management department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the AHS Specialist - English & Italian, Account Health Support position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the AHS Specialist - English & Italian, Account Health Support job at Amazon posted?
This AHS Specialist - English & Italian, Account Health Support position at Amazon was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
AHS Specialist - English & Italian, Account Health Support
Amazon
You'll be redirected to Amazon's official application page on amazonjobs.