Agente service Desk 1º nível

inetum2
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📍 Lisboa📍 Lisbon, Portugal📍 Lisbon, Portugal, Lisboa, Portugal📍 ptFull time

About this role

Descrição da empresa

Inetum is a European leader supporting organizations as they navigate continuous technological change.

With deep industry expertise, a strong innovation culture, and a scalable international model, we help clients transform their operations and generate sustainable impact across business and society. 

Guided by European values, we empower local businesses to create positive impact and unlock society’s full potential. This vision drives us to deliver on our promises, attract the best talent, and turn uncertainty into opportunity, building a future where technology unleashes the possibilities within us all.

Descrição do emprego

Provide first-line IT support as the main point of contact for users, ensuring efficient handling and resolution of incidents and service requests.

Main Responsibilities

  • Log and manage tickets using ITSM tools
  • Deliver remote support (phone, email, chat)
  • Troubleshoot low-complexity issues (hardware, software, access)
  • Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Perform basic user administration (Active Directory / Entra ID)
  • Escalate incidents when required
  • Ensure SLA compliance

Qualificações

 

  • Experience in IT support (1st line)
  • Knowledge of Windows 10/11
  • Basic networking knowledge (TCP/IP, DNS, VPN)
  • Experience with ticketing tools
  • Strong communication and user orientation

Informação adicional

Frequently Asked Questions

Is the salary disclosed for the Agente service Desk 1º nível position at inetum2?
The salary for this Agente service Desk 1º nível role at inetum2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Agente service Desk 1º nível position at inetum2 located?
This Agente service Desk 1º nível role at inetum2 is based in Lisboa, Lisbon, Portugal, Lisbon, Portugal, Lisboa, Portugal, pt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Agente service Desk 1º nível role at inetum2 full-time or part-time?
This is listed as a Full time position. It is posted as a Agente service Desk 1º nível role at inetum2.
How do I apply for the Agente service Desk 1º nível position at inetum2?
Click the "Apply Now" button on this page. You will be redirected to inetum2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Agente service Desk 1º nível job at inetum2 posted?
This Agente service Desk 1º nível position at inetum2 was posted on Jul 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Agente service Desk 1º nível
inetum2
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