Agent - Order Management

expeditors· Order Management
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📍 Qingdao, CHINA, Shandong, ChinaFull time

About this role

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 19,000 trained professionals
  • 340+ locations worldwide
  • Fortune 500
  • Globally unified systems

 

Job Description

  • Ensure smooth and timely freight process flow.
  • Ensure accurate and timely data entry into our operating system.
  • Track and trace Order Management files.
  • Use workflows on daily basis to manage shipments
  • Monitor shipment reports to ensure total customer satisfaction
  • Ensure timely clearance and delivery of freight to customer for Import shipments.
  • Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
  • Ensure accurate and timely client and vendor billing.
  • Manage intercompany invoice payments (i.e. via AJAX report)
  • Interact with our customers, arranging their international shipments, meeting customer service standards.
  • Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed and updated in the DLSOP.
  • Meet KPI standards, per company procedure.
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
  • Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

  • Understanding the transportation processes of all ocean freight modes is a plus
  • Good computer skills (e.g., MS Excel, MS Word), with advanced data‑processing capabilities preferred.
  • Fluent in English
  • Relevant training background;  or equivalent combination of education and experience
  • Meet company standards of 52 hours training per year, including as needed management/leadership training
  • Excellent organizational skills, time management skills in addition to a professional manner
  • Positive and willing to help attitude
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Additional Information

Note: This position will be closed by October 19, 2026.

Frequently Asked Questions

Is the salary disclosed for the Agent - Order Management position at expeditors?
The salary for this Agent - Order Management role at expeditors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Agent - Order Management position at expeditors located?
This Agent - Order Management role at expeditors is based in Qingdao, CHINA, Shandong, China. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Agent - Order Management role at expeditors full-time or part-time?
This is listed as a Full time position. It is posted as a Agent - Order Management role in the Order Management department at expeditors.
Which team or department does the Agent - Order Management at expeditors belong to?
This Agent - Order Management position is part of the Order Management department at expeditors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Agent - Order Management position at expeditors?
Click the "Apply Now" button on this page. You will be redirected to expeditors's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Agent - Order Management job at expeditors posted?
This Agent - Order Management position at expeditors was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Agent - Order Management
expeditors
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