Agent - Ocean Export
expeditors
Agent - Ocean Export
expeditors· Ocean Services
About this role
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 340+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Ensure smooth and timely freight process flow.
Prepare various documents for international transportation.
Ensure accurate and timely client and vendors billing and data entry into our operating system.
Interact with our customers in arranging their international export shipments, meeting customer service standards.
Understand department process flow, constantly looking for areas to improve efficiency.
Ensure all customers standard operating procedures are followed as per Customer SOP.
Monitor shipment reports to ensure total customer satisfaction.
Support the Supervisor in the following areas:
Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI’s are met e.g. timely data entry
Build and maintaining strong relationships with customers.
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
Monitor invoicing and BNP report where needed.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
Be continuously open and positive to implementing new system changes and enhancements with the team.
Qualifications
- College graduate or above.
- Global logistics industry knowledge
- Relevant training background; or equivalent combination of education and experience
- Good computer skills (e.g., MS Excel, MS Word)
- Fluent in English
- Fluent in listening, speaking, reading, and writing in Chinese.
Additional Information
Note: This position will be closed by October 12, 2026.
Frequently Asked Questions
Is the salary disclosed for the Agent - Ocean Export position at expeditors?
The salary for this Agent - Ocean Export role at expeditors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Agent - Ocean Export position at expeditors located?
This Agent - Ocean Export role at expeditors is based in Qingdao, CHINA, Shandong, China. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Agent - Ocean Export role at expeditors full-time or part-time?
This is listed as a Full time position. It is posted as a Agent - Ocean Export role in the Ocean Services department at expeditors.
Which team or department does the Agent - Ocean Export at expeditors belong to?
This Agent - Ocean Export position is part of the Ocean Services department at expeditors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Agent - Ocean Export position at expeditors?
Click the "Apply Now" button on this page. You will be redirected to expeditors's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Agent - Ocean Export job at expeditors posted?
This Agent - Ocean Export position at expeditors was posted on Sep 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Agent - Ocean Export
expeditors
You'll be redirected to expeditors's official application page on SmartRecruiters.