Agent - Customs Brokerage, Operations (Port Klang)

Company Description

Company Description

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Assist in the preparation and processing of import and export customs declarations and related documentation.
• Ensure timely and accurate data entry, record maintenance, and shipment status updates.
• Support customs clearance activities in compliance with Customs regulations, company SOPs, and customer requirements.
• Coordinate with customers, transportation providers, government authorities, and internal stakeholders on shipment clearance matters.
• Assist in resolving documentation discrepancies, clearance issues, and urgent operational requirements.
• Perform runner duties, including submission, collection, endorsement, and delivery of customs, permit, and regulatory documents at Customs offices, ports, airports, free zones, government agencies, customer locations, and other designated sites.
• Attend cargo inspections, Customs examinations, and verification activities as required.
• Ensure all runner activities and operational transactions are properly documented and communicated to the Customs Brokerage team.
• Maintain confidentiality and safeguard customer information and shipping documents at all times.
• Report compliance concerns, delays, irregularities, or operational issues promptly to management.
• Support continuous improvement initiatives to enhance operational efficiency and service quality.
• Complete all required training and demonstrate a proactive willingness to learn and develop.
• Undertake additional duties and responsibilities as assigned to support departmental and business needs.

Qualifications

• Minimum Qualification: SPM, Diploma or equivalent.
• Experience in logistics, customs brokerage, transportation, or related operations is preferred; fresh graduates are welcome to apply.
• Familiarity with transportation documentation and freight forwarding processes is an advantage.
• Proficient in Microsoft Office.
• Good English communication skills, both written and spoken.
• Well-organized, proactive, and able to work effectively with various stakeholders.
• Strong willingness to learn and develop professionally.
• This is a fixed-term employment contract for a period of twelve (12) months.

Additional Information

Expeditors offers excellent benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

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