Customer Service Agent, Cargo Signal
expeditors
Agent - Air Import
expeditors· Air Services
About this role
Company Description
Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.
Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.
Job Description
Provide customer service in monitoring freight to ensure timely arrival, accurate preparation of shipping documents for final delivery to achieve overall customer satisfaction.
- Follow up on inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time.
- Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
- Ensure documents and freight are turned over to customers’ brokers timely
- Trace flight delays with airlines and origins to ensure timely feedback on arrival information to customers and customer service team
- Ensure all paperwork are in proper order that meet customer’s profile and comply to local rules and regulations
- Achieve 100% customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100 compliance
- Ensure all data are entered into system timely and accurately
- Ensure that freight and handling charges are billed accurately and sent billing invoices to customers timely
- Ensure all inter-company settlements are closed accurately within company’s specified timeframe
- Prepare and submit reports timely whenever required
- Ensure all PNC’s are filed promptly with parties concerned
- Take up additional tasks as required to meet department’s needs
Qualifications
Tertiary educations with 1 year working experience. Fresh graduates are also welcomed.
Other Skills
* Good working knowledge in computer software applications including E-Mail, Excel Word and powerpoint
* Good interpersonal, communication and problem-solving skills
* Fluent in written and spoken English.
* Must possess initiative and adopt a positive and pro-active demeanor
* Committed to the job and work assignments given
* Good understanding of Customer Service culture
* Team Player and able to work with a variety of personalities across all levels of the organization
Additional Information
**** Only those residing in Singapore need to apply ****
Frequently Asked Questions
Is the salary disclosed for the Agent - Air Import position at expeditors?
The salary for this Agent - Air Import role at expeditors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Agent - Air Import position at expeditors located?
This Agent - Air Import role at expeditors is based in sg, Singapore, Singapore, , Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Agent - Air Import role at expeditors full-time or part-time?
This is listed as a Full time position. It is posted as a Agent - Air Import role in the Air Services department at expeditors.
Which team or department does the Agent - Air Import at expeditors belong to?
This Agent - Air Import position is part of the Air Services department at expeditors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Agent - Air Import position at expeditors?
Click the "Apply Now" button on this page. You will be redirected to expeditors's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Agent - Air Import job at expeditors posted?
This Agent - Air Import position at expeditors was posted on Jul 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Agent - Air Import
expeditors
You'll be redirected to expeditors's official application page on SmartRecruiters.