Agency Success Manager

Working at Omnisend is... kind of boring. Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together. About the Role Agency Success is a specialized function within Customer Experience focused on managing our high-impact partner agencies. We created this role to address the unique complexity of agency-managed portfolios: agencies run multiple brands at once and need one centralized, strategic point of contact rather than fragmented communication across several Account Experts. As an Agency Success Manager, you'll be the centralized performance partner for a portfolio of priority agencies. You'll own the relationship end to end — driving retention and ROI growth for both the agencies and the brands they manage — by connecting strategy, operational execution, and trusted relationships across three dimensions.