Advisor, Program Management

APLL
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📍 Shanghai Shi, ChinaFull time

About this role

The incumbent is responsible for customer stabilization, retention, and optimization, ensuring stability in the customer experience. This role will establish clear KPIs and SLAs for defined customer programs, ensuring clarity of understanding and program execution expectations. The role will own the strategic operational roadmap for his customer(s), prioritizing and balancing the opportunities for greatest impact to the bottom line, while relentlessly driving optimization of the customer program across active geographies.

Program Management

  • Lead the governance and delivery of customer programs within the accounts that are assigned
  • Adopt a regional view of the operational program delivery and its associated impact to customers' strategic goals and objectives
  • Utilize appropriate programs and project management methodologies to give assurance that intended outcomes are identified and achieved
  • Collaborate with internal and external partners that are involved in the delivery of defined customer programs
  • Identify and rectify recurring internal process failures/ redundancies/ problems
  • Remove barriers to program execution

Customer Experience  

  • Articulate the gaps in performance between customer requirements and our service level internally and externally
  • Define program improvements by analyzing data and trends
  • Drive the implementation of solutions
  • Serve as first point of contact with customers
  • Translate customer requirements into operational procedures, so as to enhance the overall customer experience

 

Continuous Improvement

  • Review existing operations and implement innovation processes to generate new ideas
  • Ensure the required continuous improvement outcomes are delivered
  • Participate in best practice sharing
  • Evaluate client-facing work scope and activities to assure maximum value and resource efficiency

Experience

  • Experience enables job holder to deal with the majority of situations and to advise others

Frequently Asked Questions

Is the salary disclosed for the Advisor, Program Management position at APLL?
The salary for this Advisor, Program Management role at APLL is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Advisor, Program Management position at APLL located?
This Advisor, Program Management role at APLL is based in Shanghai Shi, China. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Advisor, Program Management role at APLL full-time or part-time?
This is listed as a Full time position. It is posted as a Advisor, Program Management role at APLL.
How do I apply for the Advisor, Program Management position at APLL?
Click the "Apply Now" button on this page. You will be redirected to APLL's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Advisor, Program Management job at APLL posted?
This Advisor, Program Management position at APLL was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Advisor, Program Management
APLL
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