Advanced Application Engr

The primary purpose of this position is to deliver superior customer satisfaction with the HCI Technical Support response, communication, and resolution of cases by working closely within a Technical Team under the direction of a Technical Support Manager

Responsibilities

• Technical support for Honeywell APM/UAS applications to resolve the Customer Issues within service level agreements.
• Escalate Issue to GTAC while troubleshooting issues and collaborate with the GTAC and development team to fix them according to Issues priority, thus helping to improve overall stability of APM/UAS applications.
• Liaison with the GTAC/development team for timely delivery of solutions to the customers
• Actively drive Knowledge Centered Support (KCS) within the team by Engaging in the creation of new articles (+updating existing articles) for all the issues as applicable.
• Actively engage in Continuous Improvement by automating the repetitive task and enhancing the support process as and when required.

YOU MUST HAVE

• Bachelor’s/Post Graduate degree in Chemical Engineering/Instrumentation Engineering
• 8 - 10+ years of Experience in Honeywell Advanced Application like APM/UAS tools; preferably Honeywell APM/UAS applications
• Hands-on experience in design, implementation and commissioning experience of APM/UAS applications
• Experience in Technical support activities; especially in Honeywell Advanced applications (preferably in APM/UAS)
• Experience in SQL Database, Python
• Good communication and writing skills.
• Good team player. Strong ability to maintain good working relationships with customers.
• Customer oriented attitude understands & addresses (internal & external) customer needs and concerns, strong customer advocate

WE VALUE

• Understanding APM/UAS implementation and support lifecycle
• Collaboration with diverse and global teams
• Good troubleshooting skills
• Promote customer relationships.
• Effective communicator
• Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.