Administrator - Wireless Networking
About this role
Job Summary
The SDWAN & WLAN Administrator plays a crucial role in ensuring the seamless operation of network services by independently resolving technical issues and providing exceptional support. This position is vital for maintaining customer satisfaction and service quality, contributing to the overall efficiency of the support and operations team.
Key Responsibilities
1. Provide Technical Support For Sdwan And Wireless Wlan (Cisco) By Troubleshooting And Resolving Issues, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis On Escalated Tickets To Identify Problems And Prevent Future Occurrences, Enhancing Overall Service Reliability.
3. Manage Knowledge Base Updates And Contribute To Documentation Efforts Related To Sdwan And Wlan, Ensuring Information Is Accessible And Up-To-Date For Team Members.
4. Train And Coach New Analysts On Sdwan And Wireless Wlan Technologies, Fostering A Collaborative Learning Environment That Enhances Team Capabilities.
5. Independently Resolve Support Tickets Within Agreed Service Level Agreements (Sla), Maintaining A Focus On Customer Experience And Efficiency.
6. Strive For First Call Resolution To Minimize Rejected Resolutions And Reopen Cases, Ensuring High Customer Satisfaction (Csat) Levels.
2. Conduct Root Cause Analysis On Escalated Tickets To Identify Problems And Prevent Future Occurrences, Enhancing Overall Service Reliability.
3. Manage Knowledge Base Updates And Contribute To Documentation Efforts Related To Sdwan And Wlan, Ensuring Information Is Accessible And Up-To-Date For Team Members.
4. Train And Coach New Analysts On Sdwan And Wireless Wlan Technologies, Fostering A Collaborative Learning Environment That Enhances Team Capabilities.
5. Independently Resolve Support Tickets Within Agreed Service Level Agreements (Sla), Maintaining A Focus On Customer Experience And Efficiency.
6. Strive For First Call Resolution To Minimize Rejected Resolutions And Reopen Cases, Ensuring High Customer Satisfaction (Csat) Levels.
Skill Requirements
1. Solid Understanding Of Sdwan Technologies And Wireless Wlan (Cisco)
2. Proficiency In Troubleshooting Network Issues And Providing Technical Support
3. Familiarity With Quality Standards And Regulatory Compliance In Network Operations
4. Experience In Knowledge Management And Training Activities
5. Strong Communication And Customer Service Skills
2. Proficiency In Troubleshooting Network Issues And Providing Technical Support
3. Familiarity With Quality Standards And Regulatory Compliance In Network Operations
4. Experience In Knowledge Management And Training Activities
5. Strong Communication And Customer Service Skills
Other Requirements
1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Certification
2. Optional But Valuable: Comptia Network+ Certificatio
2. Optional But Valuable: Comptia Network+ Certificatio
Frequently Asked Questions
Is the salary disclosed for the Administrator - Wireless Networking position at HCLTech?
The salary for this Administrator - Wireless Networking role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Wireless Networking position at HCLTech located?
This Administrator - Wireless Networking role at HCLTech is based in City Of London, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Wireless Networking position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Wireless Networking job at HCLTech posted?
This Administrator - Wireless Networking position at HCLTech was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Wireless Networking
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.