Administrator (Tools & Automation)

Detailed JD

• Working on UI Actions / UI policy / Access Control Lists, etc.
• Developing ESS page- Content Management
• Writing various Server side scripts using Script Includes.
• Configured License Management module for necessary Compliance check.
• Used ACL’s for controlling the security mechanism in Service Now.
• Domain Separation and designing the Process and data flow within various domains.
• Developing Composite Service Requests within Service catalog Module.
• Responsible for the technical specification and implementation of the SNOW integration.
• Develops the technical solutions, implements them and performs the component integration tests.
• Understand the business needs and the needs to standardize processes and build this into the design.
• Understand the large-scale thinking and approach needed for success of the project.
• Leading platform upgrades.
• Configuring complex reports
• Debugging of system logs
• Monitors and reports on progress in completing projects and accomplishing goals.
• Collaborate with various cross functional teams to define and determine integration requirements.
• Drive organization to improve data integrity for company-wide analytics.

Mandatory Skills

• Experience in Admin, Configuration & Development related activities in ServiceNow.
• Expertise level of understanding of ServiceNow is required.
• Certified ServiceNow Administrator & ServiceNow Certified Implementation Specialist
• Configuration/Development knowledge of

Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM

• Fair understanding of content management, developing ESS Page.
• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.

• Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.

Mandatory Skills

• Experience in Admin, Configuration & Development related activities in ServiceNow.
• Expertise level of understanding of ServiceNow is required.
• Certified ServiceNow Administrator & ServiceNow Certified Implementation Specialist
• Configuration/Development knowledge of

Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM

• Fair understanding of content management, developing ESS Page.
• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.

• Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.

Good to have

• Extensive knowledge of JavaScript and
• Familiarity with SQL, HTML and CSS.
• Knowledge of XML and structural programming concepts.
• Experience on non-ITSM modules e.g., ITOM, ITBM etc.
• Experience in Solution design and architecture design.