Administrator (Support & Operations)

Job Summary

3. Key Deliverables & Responsibilities

3.1 Infrastructure Operations (Triggered Execution)

• Perform hardware and infrastructure operations based on incidents,

tickets, requests, or instructions raised by RMI/RSI

• Troubleshoot and support resolution of issues related to servers, storage,

and network infrastructure

• Support recovery and restoration activities during incidents

Deliverables:

• Incident handling records
• Infrastructure operation reports

3.2 Platform / Kubernetes Operations

• Perform Kubernetes cluster operations based on incidents or operational

requests

• Troubleshoot node, pod, and cluster-level issues
• Support container-based infrastructure operations and platform stability

Deliverables:

• Platform operation reports
• Troubleshooting records

3.3 Deployment, Maintenance & Change Support

• Execute deployment activities for infrastructure and platform components

in coordination with relevant teams

• Execute planned maintenance, patching, and upgrade activities for the

infrastructure platform

• Support lifecycle management of hardware and platform components,

including software releases and version upgrades

• Participate in rollout, validation, and rollback activities during deployment

and upgrade operations

Deliverables:

• Deployment execution records
• Maintenance and upgrade reports
• Change execution records

3.4 Vendor Coordination

• Coordinate with platform and hardware vendors for issue investigation

and resolution

• Follow up on bug fixes, patches, and hardware-related escalations

3.5 Coordination with Application Teams

• Coordinate closely with telecom application teams (including but not
• limited to 5GC, EPC, and IMS domains) for incident resolution, deployment
• activities, and maintenance operations
• Support joint troubleshooting across infrastructure and application layers
• Ensure effective communication and alignment during service-impacting events

3.6 Reporting (Contract Compliance)

• Timesheet submission (mandatory), which will be used as the basis for

effort-based invoicing under the quasi-mandate contract model

Key Responsibilities

5. Required Qualifications

Experience

• 7+ years of experience in telecommunications or IT infrastructure operations
• Proven experience in large-scale infrastructure or cloud platform operations

Technical Expertise

• Strong experience in Kubernetes platform operations
• Experience with container-based infrastructure environments
• Experience in bare metal server operations and hardware troubleshooting (remote)
• Knowledge of virtualization technologies (e.g., KVM, VM environments)
• Strong Linux system administration and troubleshooting skills

Additional Skills

Understanding of networking fundamentals (IP, routing, basic BGP

concepts)

Experience in vendor coordination and escalation management

Preferred Qualifications

• Experience in telecommunications environments, particularly in packet core networks (4G EPC / 5GC) and cloud-native telecom infrastructure
• Relevant certifications are preferred (e.g., Kubernetes (CKA/CKAD), Linux system administration, or cloud-native platform certifications)

Language & Soft Skills

• Fluent in English, capable of working with global teams and vendors
• Ability to operate calmly and effectively in high-pressure incident situations

Skill Requirements

Other Requirements