Administrator (Support & Operations)

HCLTech
Apply Now ↗
📍 Nagpur, India

About this role

Job Summary

Key Responsibilities

Google Workspace Administration

  • Administer and support Google Workspace services:
    • Gmail
    • Google Drive
    • Google Docs, Sheets, and Slides
    • Google Meet
    • Google Calendar
    • Google Chat
    • Groups for Business
  • Manage organizational units (OUs), groups, and user accounts.
  • Configure policies, access controls, and security settings.

User & Access Management

  • Perform onboarding, offboarding, and account provisioning.
  • Manage licenses and subscription allocations.
  • Handle role-based access control and delegated administration.
  • Support identity and access management processes.

Security & Compliance

  • Implement security best practices for Google Workspace.
  • Monitor suspicious activities and security alerts.
  • Manage data loss prevention (DLP), retention policies, and Vault configurations.
  • Ensure compliance with organizational and regulatory requirements.

Incident & Problem Management

  • Investigate and resolve Level 2 support issues.
  • Perform root cause analysis (RCA) for recurring incidents.
  • Work closely with vendors and escalation teams.
  • Drive issue resolution within SLA commitments.

Automation & Process Improvement

  • Identify opportunities for process automation.
  • Support reporting and dashboard creation.
  • Contribute to operational efficiency initiatives.
  • Maintain and update SOPs and knowledge base articles.

Stakeholder Support

  • Provide technical guidance to end users and junior analysts.
  • Collaborate with infrastructure, security, and application teams.
  • Participate in service reviews and improvement discussions.

Required Technical Skills

  • Strong knowledge of Google Workspace Admin Console.
  • User, group, and license management.
  • Google Vault administration.
  • Security policies and compliance management.
  • Experience with LDAP, SSO, SAML, and Identity Providers.
  • Understanding of email routing, SPF, DKIM, and DMARC.
  • Experience with ticketing tools such as ServiceNow or Jira.
  • Basic scripting knowledge (Apps Script, PowerShell, Python preferred).

Soft Skills

  • Strong analytical and troubleshooting abilities.
  • Effective verbal and written communication.
  • Customer-centric approach.
  • Stakeholder management.
  • Documentation and knowledge-sharing capability.

Education & Certifications

Preferred:

  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • Google Workspace Administrator Certification.
  • ITIL Foundation certification.

Experience

  • 2 to 4 years of experience in Google Workspace Administration, Messaging, Collaboration Platforms, or IT Operations.
  • Experience supporting enterprise-scale environments is preferred.

E2.1 Level Expectations

  • Independently manage day-to-day Google Workspace administration tasks.
  • Resolve complex user and system issues with minimal supervision.
  • Mentor E1-level analysts and support knowledge transfer.
  • Drive operational improvements and process standardization.
  • Participate in audits, compliance activities, and major incident management.
  • Demonstrate ownership and accountability for service delivery.

Typical KPIs

  • SLA Compliance
  • Incident Resolution Time
  • Customer Satisfaction (CSAT)
  • Security & Compliance Adherence
  • Knowledge Base Contributions
  • Process Improvement Initiatives

This E2.1 role is typically viewed as a mid-level Google Workspace Administrator/Support Analyst who handles both operational support and platform administration responsibilities.

Key Responsibilities

Key Responsibilities

Google Workspace Administration

  • Administer and support Google Workspace services:
    • Gmail
    • Google Drive
    • Google Docs, Sheets, and Slides
    • Google Meet
    • Google Calendar
    • Google Chat
    • Groups for Business
  • Manage organizational units (OUs), groups, and user accounts.
  • Configure policies, access controls, and security settings.

User & Access Management

  • Perform onboarding, offboarding, and account provisioning.
  • Manage licenses and subscription allocations.
  • Handle role-based access control and delegated administration.
  • Support identity and access management processes.

Security & Compliance

  • Implement security best practices for Google Workspace.
  • Monitor suspicious activities and security alerts.
  • Manage data loss prevention (DLP), retention policies, and Vault configurations.
  • Ensure compliance with organizational and regulatory requirements.

Incident & Problem Management

  • Investigate and resolve Level 2 support issues.
  • Perform root cause analysis (RCA) for recurring incidents.
  • Work closely with vendors and escalation teams.
  • Drive issue resolution within SLA commitments.

Automation & Process Improvement

  • Identify opportunities for process automation.
  • Support reporting and dashboard creation.
  • Contribute to operational efficiency initiatives.
  • Maintain and update SOPs and knowledge base articles.

Stakeholder Support

  • Provide technical guidance to end users and junior analysts.
  • Collaborate with infrastructure, security, and application teams.
  • Participate in service reviews and improvement discussions.

Required Technical Skills

  • Strong knowledge of Google Workspace Admin Console.
  • User, group, and license management.
  • Google Vault administration.
  • Security policies and compliance management.
  • Experience with LDAP, SSO, SAML, and Identity Providers.
  • Understanding of email routing, SPF, DKIM, and DMARC.
  • Experience with ticketing tools such as ServiceNow or Jira.
  • Basic scripting knowledge (Apps Script, PowerShell, Python preferred).

Soft Skills

  • Strong analytical and troubleshooting abilities.
  • Effective verbal and written communication.
  • Customer-centric approach.
  • Stakeholder management.
  • Documentation and knowledge-sharing capability.

Education & Certifications

Preferred:

  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • Google Workspace Administrator Certification.
  • ITIL Foundation certification.

Experience

  • 2 to 4 years of experience in Google Workspace Administration, Messaging, Collaboration Platforms, or IT Operations.
  • Experience supporting enterprise-scale environments is preferred.

E2.1 Level Expectations

  • Independently manage day-to-day Google Workspace administration tasks.
  • Resolve complex user and system issues with minimal supervision.
  • Mentor E1-level analysts and support knowledge transfer.
  • Drive operational improvements and process standardization.
  • Participate in audits, compliance activities, and major incident management.
  • Demonstrate ownership and accountability for service delivery.

Typical KPIs

  • SLA Compliance
  • Incident Resolution Time
  • Customer Satisfaction (CSAT)
  • Security & Compliance Adherence
  • Knowledge Base Contributions
  • Process Improvement Initiatives

This E2.1 role is typically viewed as a mid-level Google Workspace Administrator/Support Analyst who handles both operational support and platform administration responsibilities.

Skill Requirements

Key Responsibilities

Google Workspace Administration

  • Administer and support Google Workspace services:
    • Gmail
    • Google Drive
    • Google Docs, Sheets, and Slides
    • Google Meet
    • Google Calendar
    • Google Chat
    • Groups for Business
  • Manage organizational units (OUs), groups, and user accounts.
  • Configure policies, access controls, and security settings.

User & Access Management

  • Perform onboarding, offboarding, and account provisioning.
  • Manage licenses and subscription allocations.
  • Handle role-based access control and delegated administration.
  • Support identity and access management processes.

Security & Compliance

  • Implement security best practices for Google Workspace.
  • Monitor suspicious activities and security alerts.
  • Manage data loss prevention (DLP), retention policies, and Vault configurations.
  • Ensure compliance with organizational and regulatory requirements.

Incident & Problem Management

  • Investigate and resolve Level 2 support issues.
  • Perform root cause analysis (RCA) for recurring incidents.
  • Work closely with vendors and escalation teams.
  • Drive issue resolution within SLA commitments.

Automation & Process Improvement

  • Identify opportunities for process automation.
  • Support reporting and dashboard creation.
  • Contribute to operational efficiency initiatives.
  • Maintain and update SOPs and knowledge base articles.

Stakeholder Support

  • Provide technical guidance to end users and junior analysts.
  • Collaborate with infrastructure, security, and application teams.
  • Participate in service reviews and improvement discussions.

Required Technical Skills

  • Strong knowledge of Google Workspace Admin Console.
  • User, group, and license management.
  • Google Vault administration.
  • Security policies and compliance management.
  • Experience with LDAP, SSO, SAML, and Identity Providers.
  • Understanding of email routing, SPF, DKIM, and DMARC.
  • Experience with ticketing tools such as ServiceNow or Jira.
  • Basic scripting knowledge (Apps Script, PowerShell, Python preferred).

Soft Skills

  • Strong analytical and troubleshooting abilities.
  • Effective verbal and written communication.
  • Customer-centric approach.
  • Stakeholder management.
  • Documentation and knowledge-sharing capability.

Education & Certifications

Preferred:

  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • Google Workspace Administrator Certification.
  • ITIL Foundation certification.

Experience

  • 2 to 4 years of experience in Google Workspace Administration, Messaging, Collaboration Platforms, or IT Operations.
  • Experience supporting enterprise-scale environments is preferred.

E2.1 Level Expectations

  • Independently manage day-to-day Google Workspace administration tasks.
  • Resolve complex user and system issues with minimal supervision.
  • Mentor E1-level analysts and support knowledge transfer.
  • Drive operational improvements and process standardization.
  • Participate in audits, compliance activities, and major incident management.
  • Demonstrate ownership and accountability for service delivery.

Typical KPIs

  • SLA Compliance
  • Incident Resolution Time
  • Customer Satisfaction (CSAT)
  • Security & Compliance Adherence
  • Knowledge Base Contributions
  • Process Improvement Initiatives

This E2.1 role is typically viewed as a mid-level Google Workspace Administrator/Support Analyst who handles both operational support and platform administration responsibilities.

Other Requirements

Key Responsibilities

Google Workspace Administration

  • Administer and support Google Workspace services:
    • Gmail
    • Google Drive
    • Google Docs, Sheets, and Slides
    • Google Meet
    • Google Calendar
    • Google Chat
    • Groups for Business
  • Manage organizational units (OUs), groups, and user accounts.
  • Configure policies, access controls, and security settings.

User & Access Management

  • Perform onboarding, offboarding, and account provisioning.
  • Manage licenses and subscription allocations.
  • Handle role-based access control and delegated administration.
  • Support identity and access management processes.

Security & Compliance

  • Implement security best practices for Google Workspace.
  • Monitor suspicious activities and security alerts.
  • Manage data loss prevention (DLP), retention policies, and Vault configurations.
  • Ensure compliance with organizational and regulatory requirements.

Incident & Problem Management

  • Investigate and resolve Level 2 support issues.
  • Perform root cause analysis (RCA) for recurring incidents.
  • Work closely with vendors and escalation teams.
  • Drive issue resolution within SLA commitments.

Automation & Process Improvement

  • Identify opportunities for process automation.
  • Support reporting and dashboard creation.
  • Contribute to operational efficiency initiatives.
  • Maintain and update SOPs and knowledge base articles.

Stakeholder Support

  • Provide technical guidance to end users and junior analysts.
  • Collaborate with infrastructure, security, and application teams.
  • Participate in service reviews and improvement discussions.

Required Technical Skills

  • Strong knowledge of Google Workspace Admin Console.
  • User, group, and license management.
  • Google Vault administration.
  • Security policies and compliance management.
  • Experience with LDAP, SSO, SAML, and Identity Providers.
  • Understanding of email routing, SPF, DKIM, and DMARC.
  • Experience with ticketing tools such as ServiceNow or Jira.
  • Basic scripting knowledge (Apps Script, PowerShell, Python preferred).

Soft Skills

  • Strong analytical and troubleshooting abilities.
  • Effective verbal and written communication.
  • Customer-centric approach.
  • Stakeholder management.
  • Documentation and knowledge-sharing capability.

Education & Certifications

Preferred:

  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • Google Workspace Administrator Certification.
  • ITIL Foundation certification.

Experience

  • 2 to 4 years of experience in Google Workspace Administration, Messaging, Collaboration Platforms, or IT Operations.
  • Experience supporting enterprise-scale environments is preferred.

E2.1 Level Expectations

  • Independently manage day-to-day Google Workspace administration tasks.
  • Resolve complex user and system issues with minimal supervision.
  • Mentor E1-level analysts and support knowledge transfer.
  • Drive operational improvements and process standardization.
  • Participate in audits, compliance activities, and major incident management.
  • Demonstrate ownership and accountability for service delivery.

Typical KPIs

  • SLA Compliance
  • Incident Resolution Time
  • Customer Satisfaction (CSAT)
  • Security & Compliance Adherence
  • Knowledge Base Contributions
  • Process Improvement Initiatives

This E2.1 role is typically viewed as a mid-level Google Workspace Administrator/Support Analyst who handles both operational support and platform administration responsibilities.

Frequently Asked Questions

Is the salary disclosed for the Administrator (Support & Operations) position at HCLTech?
The salary for this Administrator (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator (Support & Operations) position at HCLTech located?
This Administrator (Support & Operations) role at HCLTech is based in Nagpur, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator (Support & Operations) job at HCLTech posted?
This Administrator (Support & Operations) position at HCLTech was posted on Sep 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator (Support & Operations)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.