Administrator (Support & Operations)
About this role
Job Summary
Job Description - ServiceNow ITOM Technical executive (Event Management)
Role Overview
Looking for a ServiceNow ITOM Technical expert with experience in Event Management, Observability, Discovery, Service Mapping and ServiceNow ACC to support enterprise monitoring and operational visibility.
Key Responsibilities
- Manage and support ServiceNow ITOM Event Management platform.
- Configure event rules, alert correlation, alert suppression and automation workflows.
- Integrate monitoring tools with ServiceNow Event Management.
- Support ServiceNow ACC, Discovery, MID Servers and Service Mapping.
- Perform root cause analysis and troubleshoot monitoring incidents.
- Collaborate with infrastructure, application and network teams.
- Drive alert noise reduction and observability improvements.
- Maintain documentation, SOPs and knowledge articles.
Required Skills
- ServiceNow ITOM
- Event Management
- Alert Management
- ServiceNow ACC
- Discovery & Service Mapping
- CMDB
- MID Server Administration
- JavaScript & Flow Designer
- ITIL Processes
Monitoring Tool Integrations hands on experience like
- ThousandEyes
- Grafana
- ELK Stack
- Splunk
- Dynatrace
- AppDynamics
- SevOne
Key Responsibilities
Monitoring Tool Integrations hands on experience like
- ThousandEyes
- Grafana
- ELK Stack
- Splunk
- Dynatrace
- AppDynamics
- SevOne
Preferred Skills
- CSA/CIS-ITOM Certification
Skill Requirements
Monitoring Tool Integrations hands on experience like
- ThousandEyes
- Grafana
- ELK Stack
- Splunk
- Dynatrace
- AppDynamics
- SevOne
Preferred Skills
- CSA/CIS-ITOM Certification
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Administrator (Support & Operations) position at HCLTech?
The salary for this Administrator (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator (Support & Operations) position at HCLTech located?
This Administrator (Support & Operations) role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator (Support & Operations) job at HCLTech posted?
This Administrator (Support & Operations) position at HCLTech was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.