Administrator (Support & Operations)

Job Summary

Role Overview
Looking for a ServiceNow ITOM Technical expert with experience in Event Management, Observability, Discovery, Service Mapping and ServiceNow ACC to support enterprise monitoring and operational visibility.
Key Responsibilities
•    Manage and support ServiceNow ITOM Event Management platform.
•    Configure event rules, alert correlation, alert suppression and automation workflows.
•    Integrate monitoring tools with ServiceNow Event Management.
•    Support ServiceNow ACC, Discovery, MID Servers and Service Mapping.
•    Perform root cause analysis and troubleshoot monitoring incidents.
•    Collaborate with infrastructure, application and network teams.
•    Drive alert noise reduction and observability improvements.
•    Maintain documentation, SOPs and knowledge articles.

Key Responsibilities

Required Skills
•    ServiceNow ITOM
•    Event Management
•    Alert Management
•    ServiceNow ACC
•    Discovery & Service Mapping
•    CMDB
•    MID Server Administration
•    JavaScript & Flow Designer
•    ITIL Processes

Monitoring Tool Integrations hands on experience like
•    ThousandEyes
•    Grafana
•    ELK Stack
•    Splunk
•    Dynatrace
•    AppDynamics
•    SevOne
Preferred Skills
•    CSA/CIS-ITOM Certification

Skill Requirements

Other Requirements