Administrator - MS System Center Configuration Manager (SCCM)
About this role
Job Summary
The SCCM Administrator plays a crucial role in ensuring efficient support and operations within the organization. This position is responsible for independently resolving technical tickets, providing on-call support, and conducting root cause analysis to enhance customer satisfaction. The role requires a solid understanding of SCCM to manage system configurations and deliver effective solutions.
Key Responsibilities
1. Ensure Compliance With Quality Standards, Regulatory Requirements, And Company Policies While Managing Sccm Configurations And Deployments.
2. Provide On-Call Support For Escalated Issues By Performing Root Cause Analysis And Implementing Effective Solutions To Restore Services Promptly.
3. Contribute To Value-Adding Activities, Including Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Sccm Best Practices.
4. Independently Resolve Technical Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Ensuring Efficient Operations.
5. Enhance Customer Experience And Customer Satisfaction (Csat) By Achieving First Call Resolution Goals And Minimizing Rejected Resolutions Or Reopened Cases.
2. Provide On-Call Support For Escalated Issues By Performing Root Cause Analysis And Implementing Effective Solutions To Restore Services Promptly.
3. Contribute To Value-Adding Activities, Including Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Sccm Best Practices.
4. Independently Resolve Technical Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Ensuring Efficient Operations.
5. Enhance Customer Experience And Customer Satisfaction (Csat) By Achieving First Call Resolution Goals And Minimizing Rejected Resolutions Or Reopened Cases.
Skill Requirements
1. In-Depth Knowledge Of Sccm For System Configuration And Management.
2. Strong Analytical Skills For Effective Root Cause Analysis And Troubleshooting.
3. Proficiency In Ticketing Systems And Adherence To Sla Requirements.
4. Solid Understanding Of It Support Processes And Customer Service Principles.
2. Strong Analytical Skills For Effective Root Cause Analysis And Troubleshooting.
3. Proficiency In Ticketing Systems And Adherence To Sla Requirements.
4. Solid Understanding Of It Support Processes And Customer Service Principles.
Other Requirements
1. Optional But Valuable Certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate
Frequently Asked Questions
Is the salary disclosed for the Administrator - MS System Center Configuration Manager (SCCM) position at HCLTech?
The salary for this Administrator - MS System Center Configuration Manager (SCCM) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - MS System Center Configuration Manager (SCCM) position at HCLTech located?
This Administrator - MS System Center Configuration Manager (SCCM) role at HCLTech is based in Melbourne City, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - MS System Center Configuration Manager (SCCM) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - MS System Center Configuration Manager (SCCM) job at HCLTech posted?
This Administrator - MS System Center Configuration Manager (SCCM) position at HCLTech was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - MS System Center Configuration Manager (SCCM)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.