Administrator - Microsoft Intune
About this role
Job Summary
The SCCM Administrator plays a crucial role in maintaining and managing client systems within the organization. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analyses to enhance customer satisfaction and service quality. The SCCM Administrator ensures adherence to quality standards and continuously seeks to improve operational processes.
Key Responsibilities
1. Provide Technical Support For Sccm/Sms By Resolving Escalated Tickets And Conducting Root Cause Analysis To Identify And Address Underlying Issues, Ensuring Timely Resolution And Adherence To Sla.
2. Maintain And Manage Client Lifecycle Management Processes Using Intune And Ms Enterprise Mobility Suite, Ensuring Efficient Deployment And Management Of Client Devices.
3. Update And Manage The Knowledge Base By Documenting Solutions And Troubleshooting Steps, Contributing To Continuous Improvement And Training Materials For Onboarding New Analysts.
4. Train And Coach Junior Analysts On Best Practices And Operational Procedures In Sccm/Sms, Fostering A Collaborative And Knowledgeable Support Team.
5. Monitor And Analyze Customer Feedback And Service Metrics To Improve The Overall Customer Experience, Aiming For High Csat Scores Through Effective First Call Resolution Strategies.
2. Maintain And Manage Client Lifecycle Management Processes Using Intune And Ms Enterprise Mobility Suite, Ensuring Efficient Deployment And Management Of Client Devices.
3. Update And Manage The Knowledge Base By Documenting Solutions And Troubleshooting Steps, Contributing To Continuous Improvement And Training Materials For Onboarding New Analysts.
4. Train And Coach Junior Analysts On Best Practices And Operational Procedures In Sccm/Sms, Fostering A Collaborative And Knowledgeable Support Team.
5. Monitor And Analyze Customer Feedback And Service Metrics To Improve The Overall Customer Experience, Aiming For High Csat Scores Through Effective First Call Resolution Strategies.
Skill Requirements
1. Proficient In Sccm/Sms With A Solid Understanding Of Client Lifecycle Management And Directory Services.
2. Familiarity With Ms Enterprise Mobility Suite And Intune For Client Management And Deployment.
3. Strong Analytical Skills For Conducting Root Cause Analysis And Resolving Technical Issues.
4. Excellent Communication Skills For Training And Customer Interactions.
2. Familiarity With Ms Enterprise Mobility Suite And Intune For Client Management And Deployment.
3. Strong Analytical Skills For Conducting Root Cause Analysis And Resolving Technical Issues.
4. Excellent Communication Skills For Training And Customer Interactions.
Other Requirements
1. Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable
2. Itil Foundation Certification (Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the Administrator - Microsoft Intune position at HCLTech?
The salary for this Administrator - Microsoft Intune role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Microsoft Intune position at HCLTech located?
This Administrator - Microsoft Intune role at HCLTech is based in Others, Bulgaria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Microsoft Intune position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Microsoft Intune job at HCLTech posted?
This Administrator - Microsoft Intune position at HCLTech was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Microsoft Intune
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.