Administrator II, Leave of Absence

PilotCompany· Human Resources (HR)
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📍 Knoxville📍 Knoxville, TN, United States📍 TN📍 usFull time

About this role

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Leave Administration Services is responsible for administering the full leave of absence cycle within the guidelines of federal, state and company policies. Providing guidance for Pilot Company's team members, managers, and HR partners during the leave and accommodation process to ensure a positive and informed experience.

In this role you would: 

  • Determining eligibility of leave of absence. This includes State, Federal, Canadian and Company policies
  • Provides guidance and information regarding Pilot Benefits offerings
  • Complying, tracking & administering all State, Federal, Canadian and Company leave of absences, including approving or denying requested leave of absences
  • Administering and monitoring all work-stay ADA accommodations and religious accommodations
  • Completing Canadian Records of employment for all Canadians on leave as well as separated from the company
  • Coordinating TM paid STD & LTD, State STD with 3rd party vendors or state administrators
  • Process terminations for team members who are non-compliant or those in which an accommodation can’t be met after going through the ADA process
  • Providing legal with any information about a leave of absence that is needed for Department of labor claims, EEOC, or any other legal claims that may arise regarding a leave of absence case. (This includes participating in depositions if necessary)
  • Maintain documentation and reporting for ADA accommodations in accordance with the Office of Federal Contract Compliance Programs (OFCCP) guidelines
  • Calculating Loss PTO for individuals returning from leave of absence
  • Completing waiver of benefit premium documents for Canadian TMs
  • Coordinating all PTO, Pilot leave, or Parental pay request for TMs on leave
  • Benefit Billing and collections

Qualifications

  • High school diploma required
  • Bachelor’s degree preferred
  • At least 2 years of leave of absence experience required
  • Intermediate Microsoft Office skills including Excel
  • Broad Knowledge of Leave of absence policies preferred
  • Ability to handle sensitive and confidential information ethically and responsibly
  • Ability to independently handle, research, evaluate and resolve simple Leave of Absence matters
  • Ability to embrace technology, as well as utilize and transact in HR systems, portals, knowledgebase and case management
  • Ability to follow standard procedures in resolving issues and knowing when to refer to higher tiers or legal department when appropriate
  • Strong organizational, attention to detail and multi-tasking skills
  • Strong interpersonal and customer service skills- Must have the ability to show compassion and empathy for others
  • Strong written and verbal communication skills
  • This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Additional Information

  • Nation-wide Medical Plan/Dental/Vision
  • 401(k) Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Weekly Pay

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Frequently Asked Questions

Is the salary disclosed for the Administrator II, Leave of Absence position at PilotCompany?
The salary for this Administrator II, Leave of Absence role at PilotCompany is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator II, Leave of Absence position at PilotCompany located?
This Administrator II, Leave of Absence role at PilotCompany is based in Knoxville, Knoxville, TN, United States, TN, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Administrator II, Leave of Absence role at PilotCompany full-time or part-time?
This is listed as a Full time position. It is posted as a Administrator II, Leave of Absence role in the Human Resources (HR) department at PilotCompany.
Which team or department does the Administrator II, Leave of Absence at PilotCompany belong to?
This Administrator II, Leave of Absence position is part of the Human Resources (HR) department at PilotCompany. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Administrator II, Leave of Absence position at PilotCompany?
Click the "Apply Now" button on this page. You will be redirected to PilotCompany's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Administrator II, Leave of Absence job at PilotCompany posted?
This Administrator II, Leave of Absence position at PilotCompany was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator II, Leave of Absence
PilotCompany
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