Administrator - English, Spanish, Windows

HCLTech
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📍 Panama, Panama

About this role

Job Summary

We seek a skilled Service Desk Analyst with IT support experience, strong troubleshooting abilities, and proven efficiency in managing high-volume ticket queues.

Key Responsibilities

 Provide Level 1 and Level 2 IT support via phone, email, and ticketing tools such as ServiceNow and Vayusphere. • Diagnose and resolve incidents related to desktops, laptops, printers, Outlook, VPN, network connectivity, and other end-user systems. • Follow ITIL processes for effective incident and service request management. • Escalate unresolved incidents to Level 2 or Level 3 support teams within agreed SLA timelines. • Maintain accurate ticket documentation, use closure templates, and provide timely follow-up updates. • Ensure strong ticket management practices while consistently improving user satisfaction. • Follow the three-strike user follow-up process. • Coordinate with FSS teams for onsite support requirements as needed. • Support enterprise IT environments across macOS, Windows, and mobile platforms. • Demonstrate a good understanding of Intune, Microsoft 365, and macOS; related experience will be an added advantage. • Bring hands-on experience with ITSM tools such as ServiceNow

Skill Requirements

Strong communication skills, a positive attitude, and flexibility to work in shift-based operations.

Other Requirements

Good knowledge of Windows, MAC, basic networking, Microsoft 365, Intune, and Azure.

Frequently Asked Questions

Is the salary disclosed for the Administrator - English, Spanish, Windows position at HCLTech?
The salary for this Administrator - English, Spanish, Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - English, Spanish, Windows position at HCLTech located?
This Administrator - English, Spanish, Windows role at HCLTech is based in Panama, Panama. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - English, Spanish, Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - English, Spanish, Windows job at HCLTech posted?
This Administrator - English, Spanish, Windows position at HCLTech was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - English, Spanish, Windows
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.