Administrator - English, French, Microsoft Windows
About this role
Job Summary
This role delivers technical support for Windows environments while leveraging fluency in both English and French to resolve user issues. The position ensures prompt ticket resolution, root cause analysis, and contributes to a positive customer experience by maintaining service quality and supporting continuous improvement initiatives.
Key Responsibilities
1. Resolve technical support tickets using Windows troubleshooting tools, ensuring issues are addressed within defined SLAs and documented in both English and French.
2. Communicate effectively with end-users and internal teams in French and English to clarify issues and provide clear, actionable solutions for Windows platform incidents.
3. Perform root cause analysis for recurring Windows issues, utilizing system logs and diagnostic utilities to identify and address underlying problems.
4. Update and maintain the knowledge base in English and French, ensuring accurate documentation of solutions and best practices for common Windows support scenarios.
5. Participate in on-call escalations for Windows support, independently managing incidents and providing timely, customer-focused resolutions.
6. Coach team members and contribute to internal training sessions on Windows troubleshooting and bilingual support techniques.
2. Communicate effectively with end-users and internal teams in French and English to clarify issues and provide clear, actionable solutions for Windows platform incidents.
3. Perform root cause analysis for recurring Windows issues, utilizing system logs and diagnostic utilities to identify and address underlying problems.
4. Update and maintain the knowledge base in English and French, ensuring accurate documentation of solutions and best practices for common Windows support scenarios.
5. Participate in on-call escalations for Windows support, independently managing incidents and providing timely, customer-focused resolutions.
6. Coach team members and contribute to internal training sessions on Windows troubleshooting and bilingual support techniques.
Skill Requirements
1. InDepth Knowledge Of Windows Operating Systems, Including Troubleshooting, User Account Management, And System Administration Tasks.
2. Experience With Ticketing Tools And Incident Management In A Support Environment.
3. Strong Analytical And ProblemSolving Skills For Root Cause Analysis In Windows Environments.
4. Good Understanding Of Documentation Practices For Knowledge Base Updates.
5. Advanced Customer Service Orientation With A Focus On Positive User Experience.
2. Experience With Ticketing Tools And Incident Management In A Support Environment.
3. Strong Analytical And ProblemSolving Skills For Root Cause Analysis In Windows Environments.
4. Good Understanding Of Documentation Practices For Knowledge Base Updates.
5. Advanced Customer Service Orientation With A Focus On Positive User Experience.
Other Requirements
1. Optional but valuable: Microsoft Certified: Windows Client, ITIL Foundation Certification, DELF/DALF (French Language Certification)
Frequently Asked Questions
Is the salary disclosed for the Administrator - English, French, Microsoft Windows position at HCLTech?
The salary for this Administrator - English, French, Microsoft Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - English, French, Microsoft Windows position at HCLTech located?
This Administrator - English, French, Microsoft Windows role at HCLTech is based in Nagpur, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - English, French, Microsoft Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - English, French, Microsoft Windows job at HCLTech posted?
This Administrator - English, French, Microsoft Windows position at HCLTech was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - English, French, Microsoft Windows
HCLTech
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