Administrator - Access/Rights Management Tool, Microsoft Windows
About this role
Job Summary
The Global Account Administrator plays a crucial role in ensuring seamless support and operations within the organization. This position focuses on independently resolving customer tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction and operational efficiency.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Global Account Management And Windows Pc Support, Ensuring Compliance With Company Policies.
2. Provide On-Call Support For Escalated Issues, Utilizing Analytical Skills To Perform Root Cause Analysis And Develop Effective Solutions.
3. Contribute To Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Hires, And Coaching Analysts To Improve Team Performance.
4. Independently Resolve Customer Tickets Within The Agreed Service Level Agreements (Sla) For Ticket Volume And Resolution Time, Ensuring Timely Responses And Solutions.
5. Enhance Customer Experience And Customer Satisfaction (Csat) Metrics By Achieving First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases.
2. Provide On-Call Support For Escalated Issues, Utilizing Analytical Skills To Perform Root Cause Analysis And Develop Effective Solutions.
3. Contribute To Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Hires, And Coaching Analysts To Improve Team Performance.
4. Independently Resolve Customer Tickets Within The Agreed Service Level Agreements (Sla) For Ticket Volume And Resolution Time, Ensuring Timely Responses And Solutions.
5. Enhance Customer Experience And Customer Satisfaction (Csat) Metrics By Achieving First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases.
Skill Requirements
1. Proficiency In Global Account Management And Windows Pc Support.
2. Strong Problem-Solving Skills And The Ability To Conduct Root Cause Analyses.
3. Familiarity With Ticketing Systems And Customer Support Best Practices.
4. Excellent Communication Skills To Ensure Effective Interaction With Customers And Team Members.
2. Strong Problem-Solving Skills And The Ability To Conduct Root Cause Analyses.
3. Familiarity With Ticketing Systems And Customer Support Best Practices.
4. Excellent Communication Skills To Ensure Effective Interaction With Customers And Team Members.
Other Requirements
1. Itil Foundation Certification Is Optional But Valuable For This Role
Frequently Asked Questions
Is the salary disclosed for the Administrator - Access/Rights Management Tool, Microsoft Windows position at HCLTech?
The salary for this Administrator - Access/Rights Management Tool, Microsoft Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Access/Rights Management Tool, Microsoft Windows position at HCLTech located?
This Administrator - Access/Rights Management Tool, Microsoft Windows role at HCLTech is based in Bangalore, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Access/Rights Management Tool, Microsoft Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Access/Rights Management Tool, Microsoft Windows job at HCLTech posted?
This Administrator - Access/Rights Management Tool, Microsoft Windows position at HCLTech was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Access/Rights Management Tool, Microsoft Windows
HCLTech
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