ACES Manager, Sort Center (Level 4), Sort Center
Amazon· Administrative Support
About this role
Amazon's IN MM ACES team is looking for a driven and detail-oriented Program Manager. The ideal candidate is a hands-on operational expert who can also think strategically — someone who can author SOPs, drive improvement programs, and collaborate with cross-functional stakeholders to deliver measurable quality outcomes.
As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization for the sort center network. You will centrally drive programs that contribute to the optimization of the Operations, providing operators with sufficient knowledge and appropriate tools to improve performance. The person should have a good understanding of a business requirement and the ability to quickly get to the root cause of a particular reporting/BI/data issue, and draft solutions for resolution.
Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.
Key job responsibilities:
The ACES manager will be working with Operations leaders and other cross functional teams.
(1) Deploy the middle mile Bench-marking processes which have been adapted for India to train ops leaders and establish sustainable mechanism.
(2) Use the PDCA methodology to drive small scale improvements in processes
(3) Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
(4) Sustain roll out of Continuous improvement essentials and Kaizen essentials training to managers.
(5) Act as a subject matter expertise for SC ops/ACES for IN middle mile network
(6) Own the design, development, and maintenance of process excellence related metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and resources.
Key job responsibilities
Key job responsibilities:
The ACES manager will be working with Operations leaders and other cross functional teams.
(1) Deploy the middle mile Bench-marking processes which have been adapted for India to train ops leaders and establish sustainable mechanism.
(2) Use the PDCA methodology to drive small scale improvements in processes
(3) Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
(4) Sustain roll out of Continuous improvement essentials and Kaizen essentials training to managers.
(5) Act as a subject matter expertise for SC ops/ACES for IN middle mile network
(6) Own the design, development, and maintenance of process excellence related metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and resources.
As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization for the sort center network. You will centrally drive programs that contribute to the optimization of the Operations, providing operators with sufficient knowledge and appropriate tools to improve performance. The person should have a good understanding of a business requirement and the ability to quickly get to the root cause of a particular reporting/BI/data issue, and draft solutions for resolution.
Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.
Key job responsibilities:
The ACES manager will be working with Operations leaders and other cross functional teams.
(1) Deploy the middle mile Bench-marking processes which have been adapted for India to train ops leaders and establish sustainable mechanism.
(2) Use the PDCA methodology to drive small scale improvements in processes
(3) Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
(4) Sustain roll out of Continuous improvement essentials and Kaizen essentials training to managers.
(5) Act as a subject matter expertise for SC ops/ACES for IN middle mile network
(6) Own the design, development, and maintenance of process excellence related metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and resources.
Key job responsibilities
Key job responsibilities:
The ACES manager will be working with Operations leaders and other cross functional teams.
(1) Deploy the middle mile Bench-marking processes which have been adapted for India to train ops leaders and establish sustainable mechanism.
(2) Use the PDCA methodology to drive small scale improvements in processes
(3) Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
(4) Sustain roll out of Continuous improvement essentials and Kaizen essentials training to managers.
(5) Act as a subject matter expertise for SC ops/ACES for IN middle mile network
(6) Own the design, development, and maintenance of process excellence related metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and resources.
Basic qualifications
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Preferred qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the ACES Manager, Sort Center (Level 4), Sort Center position at Amazon?
The salary for this ACES Manager, Sort Center (Level 4), Sort Center role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ACES Manager, Sort Center (Level 4), Sort Center position at Amazon located?
This ACES Manager, Sort Center (Level 4), Sort Center role at Amazon is based in Surat, Gujarat, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the ACES Manager, Sort Center (Level 4), Sort Center role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a ACES Manager, Sort Center (Level 4), Sort Center role in the Administrative Support department at Amazon.
Which team or department does the ACES Manager, Sort Center (Level 4), Sort Center at Amazon belong to?
This ACES Manager, Sort Center (Level 4), Sort Center position is part of the Administrative Support department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ACES Manager, Sort Center (Level 4), Sort Center position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the ACES Manager, Sort Center (Level 4), Sort Center job at Amazon posted?
This ACES Manager, Sort Center (Level 4), Sort Center position at Amazon was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
ACES Manager, Sort Center (Level 4), Sort Center
Amazon
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