Accounts Receivable Coordinator

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

The Accounts Receivable Coordinator processes customer payments and adjustments, resolves routine billing and payment disputes, and acts as a point of contact for account inquiries. This role ensures financial compliance, maintains audit-ready records, and supports continuous improvement within the Accounts Receivable function.

What you will do:

• Processes payment applications related to customer remittances (ACH, Wire, Check) that cannot be processed by rules-based automated cash application software. 
• Reviews, verifies, and processes adjustments received from customers, ensuring accuracy in amounts, terms, and compliance with company revenue recognition policies.
• Assists with the resolution of payment disputes and routine customer inquiries, providing prompt and professional customer service while performing initial research to identify basic discrepancies (such as short payments or unauthorized discounts), routing them to the appropriate department, and escalating complex issues.
• May assist with generating reports such as customer statements and aging analyses
• Identifies and places specific invoices on hold in collaboration with the Credit department to implement transaction-level payment controls, ensuring the integrity of the EFT process and compliance with internal audit standards.
• Serves as a point of contact for customers and internal departments regarding billing, payment application, and account inquiries and issues.
• Maintains organized records of customer payments, remittance advice, and other financial documents for audits and internal controls.
• Ensures compliance with relevant financial regulations and company policies, including tax regulations.
• Participates in continuous improvement initiatives by analyzing processes, identifying areas for optimization, and implementing effective solutions (processes, policies, automation) to enhance efficiency and performance.
• Performs other duties as assigned.

Your Work Schedule:

• Hours: Monday through Friday, 8:00 AM - 5:00 PM (Standard Business Hours).
• Modern Hybrid Model: Enjoy the best of both worlds with a flexible schedule: 4 days in the office, 1 day working from home.

What you will bring to the table:

• 0 - 2 years of experience in an office, clerical, or data entry environment
• High School Diploma (or equivalent) required, Associate’s degree preferred
• Basic proficiency in Excel and the ability to learn ERP systems
• Attention to detail & quality control, and accuracy
• Understanding of basic security protocols, such as recognizing phishing emails and protecting sensitive information.
• Basic math skills (arithmetic and simple addition/subtraction, ordering, etc).
• Communicates effectively with supervisors and team members, clarifying when needed, and consistently meets deadlines with minimal supervision.
• Customer service and relationship building with internal teams/stakeholder and external partners.
• Demonstrates accountability by taking ownership of responsibilities, maintaining organization, and addressing minor challenges independently.
• Ability to learn new software and tools as required and respond positively to changing priorities.
• Actively pursues personal development goals, embraces feedback, and demonstrates a willingness to adapt to new challenges while finding innovative solutions to problems.