Accounts Receivable Collections Analyst

The Opportunity

We're seeking a remarkably driven Accounts Receivable Specialist to join our AR Operations department. This role is an essential team player focused on supporting daily operations while setting high standards for exceptional customer service. You'll need strong attention to detail, problem-solving ability, and effective communication with both external and internal stakeholders, as this role involves managing sensitive external relationships. You'll report to the EMEA Accounts Receivable Manager.

What You'll Do

Collections & Account Management

• Oversee day-to-day collections efforts, managing open receivables on assigned accounts via email and phone to drive Flexport's DSO targets
• Drive against targets by executing workflows and monitoring metrics daily on assigned accounts
• Work on moderately difficult account assignments requiring judgement and independent recommendations
• Partner with the Credit team to arrange payment schedules and collect funds on accounts in arrears

Client Relationship Management

• Establish relationships with key client Accounts Payable personnel, serving as the dedicated point of contact to facilitate cash collection and credit processes
• Manage the allocation of requests, resolve complex client issues, and handle first-level escalations, maintaining high standards for accuracy, timeliness, and professionalism
• Field general AR/AP questions from clients and assist in researching and resolving payment issues

Cross-Functional Collaboration

• Build and maintain effective working relationships with Credit, Account Management, Sales, Disputes, and Legal teams to drive collections and resolve past-due account issues
• Partner with the AR Manager to identify opportunities to improve SOPs and processes

Finance Operations

• Support Finance & Accounting month-end close processes and other ad-hoc projects as needed

What You'll Bring

• Native-level Vietnamese and fluent English, both written and verbal, are required for this role
• Advanced PC skills, including proficiency in Microsoft Office, pivot tables, VLOOKUPs, and formulas, with the ability to interpret and analyse data to make recommendations
• Strong attention to detail and professional communication, with the ability to handle situations tactfully, confidently, and ethically
• Ability to work both independently and collaboratively while managing multiple priorities in a fast-paced environment
• Goal-oriented, proactive self-starter with excellent organisational skills
• Strong problem-solving, research, and follow-up skills with both external and internal contacts
• Ability to adapt to the rapid changes typical of a start-up environment
• A competitive, creative drive to win over customers and internal stakeholders
• Direct experience in logistics or freight forwarding is a plus.