Accounting Services Associate II

Order to Cash (O2C) Associate II | Accounts Receivable (Cash Application)

Location: ITPB Tech Park, Whitefield Bengaluru

What you get:

• Full-time employment with a leading global organization.
• Opportunity to work with global customers and stakeholders.
• Exposure to end-to-end Accounts Receivable processes.
• Career growth in Cash Application and Customer Financial Services.
• Opportunity to gain experience in ERP platforms such as SAP/S4HANA.
• Dynamic work environment with learning and development opportunities.
• Shift-based work environment supporting global operations.
• Fixed Weekends Off (Saturday & Sunday)

Requirements:

• Bachelor's degree in Commerce, Accounting, Finance, or a related field. 
• 1-3 years of experience in Accounts Receivable - Cash Application, preferably in a BPO/Shared Services environment. 
• Strong understanding of Cash Application, payment posting, bank reconciliations, and AR processes. 
• Proficiency in Microsoft Excel and other MS Office applications for reporting and analysis. 
• Experience in resolving unapplied cash, payment discrepancies, deductions, and remittance issues. 
• Strong analytical, problem-solving, and reconciliation skills with attention to detail. 
• Excellent verbal and written communication skills with the ability to work with internal and external stakeholders. 
• Willingness to work in rotational shifts and adapt to a fast-paced environment.

Summary:

Responsible for managing end-to-end Cash Application activities, including timely and accurate posting of customer payments, cash reconciliation, unapplied cash resolution, and account balancing. Ensures effective allocation of receipts, investigates payment discrepancies, resolves cash-related queries, and supports collection efforts to maintain healthy receivables while delivering high-quality service to internal and external stakeholders.

What you will be doing:

• Manage end-to-end Cash Application activities, ensuring accurate and timely posting of customer payments. 
• Reconcile customer accounts and resolve unapplied, misapplied, and unidentified cash transactions. 
• Monitor Cash Application performance and report against monthly targets and SLAs. 
• Investigate payment discrepancies, short payments, deductions, and remittance-related exceptions. 
• Coordinate with customers, banks, and internal teams to resolve payment allocation issues. 
• Ensure timely clearance of aged unapplied cash and maintain accurate cash records. 
• Support month-end close activities, account reconciliations, and operational reporting. 
• Deliver high-quality customer service by professionally addressing payment-related queries and escalations.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.