Account Supervisor
shineunited
Account Supervisor
oliverusa· Client Services/Account Management
About this role
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Account Supervisor
Location: Toronto, Ontario
About the role:
You'll be the connective tissue that holds strategy, creative, and delivery together across a financial services brand. Working across multiple projects simultaneously, you'll translate the brand’s business objectives and consumer insights into clear briefs, guide creative development, and present work that balances brand ambition with financial services precision. Success means delivering campaigns that move business metric while setting quality standards and elevating the team around you.
What you will be doing:
- Act as the primary day-to-day client for the financial contact, building trusted relationships with stakeholders across divisions
- Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements
- Manage campaigns end-to-end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels
- Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements
- Develop and maintain project timelines, ensuring on-time delivery across multiple concurrent workstreams
- Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards
- Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact
- Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines
- Monitor campaign performance and translate results into actionable recommendations for future work
- Identify ways to improve studio processes, workflows, and efficiency
- Build strong working relationships within the organisation to surface new opportunities for the studio
Budget and Production Management
- Track and manage project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation
- Source and negotiate with freelancers and production partners as needed
- Support financial reporting for the account
What you need to be great in this role:
- 5–8 years of experience in account management, integrated marketing, or a similar client-facing role within an agency, in-house studio, or brand environment
- Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels
- Experience writing strategic creative briefs that translate business objectives into work that resonates
- Confidence presenting to and building relationships with senior client stakeholders
- A genuine understanding of how strategy, creative, and production connect — and the ability to add value across all three
- Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process
- Strong organisational skills and the ability to keep complex, multi-stakeholder projects on track
- Ability to mentor and develop junior team members
- Experience working in an embedded agency or in-house studio model
- Understanding of US financial services marketing regulations and compliance workflows
Req ID:18758
#LI-JB1 #LI-MIDSENIOR #LI-REMOTE
At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.
Salary Range
$97,750—$109,250 CAD
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Frequently Asked Questions
What is the salary for the Account Supervisor role at oliverusa?
The listed salary for this Account Supervisor position at oliverusa is CAD 98K–109K. This is an full-time role.
Where is the Account Supervisor position at oliverusa located?
This Account Supervisor role at oliverusa is based in Toronto, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Account Supervisor at oliverusa belong to?
This Account Supervisor position is part of the Client Services/Account Management department at oliverusa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Supervisor position at oliverusa?
Click the "Apply Now" button on this page. You will be redirected to oliverusa's official application portal hosted on greenhouse where you can submit your application directly.
When was the Account Supervisor job at oliverusa posted?
This Account Supervisor position at oliverusa was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Supervisor
oliverusa · 💰 CAD 98K–109K
You'll be redirected to oliverusa's official application page on Greenhouse.